I had to fight to get my procedure done by consultant when team members could only talk about the negative performance they were going to achieve. I was there for two days and my room was never cleaned. There did not appear to be any process management on the ward. Chaos seemed to be the norm. I witnessed treatment of vulnerable patients which was shameful.

Attended on a Tuesday afternoon with my 11 year old son. Within an hour we had been triaged, seen a doctor, got an x-ray and advice on discharge. Could not believe this as it is always much longer in any other hospital that I have attended. The staff in Mayo General are really organised and professional. Could not rate them highly enough.

I was assessed and information gathered from me on the corridor with other patients and relatives listening. It was a third world experience. The only real professionals I met were the paramedics who brought me in and they don’t work in the hospital.

Nurse very rude, upsetting and insulting patient. Showed no privacy when discussing patient's medical issues. Worst experience ever.

Appalling hospital! Probably the worst in the country or if not, very close to it. I arrived in an ambulance after spending five hours at another hospital waiting for one. I had serious injuries. On arrival at Castlebar I was parched with thirst (shock presumably). All hospital staff ignored my pleas. Eventually a kindly ambulance driver there helped me and brought me several cups of water. It was many many hours before I was sent to x-ray. It was dark in mid-winter and freezing cold outside. I returned from x-ray and at 11pm at night I was told to get out. 'Hop it' I was ordered. I tried to protest but was unable. My son had not yet arrived as he works on the other side of the country. I crawled down on the grass on my hands and knees hoping for refuge. Two hours later I made it as far as a hotel. Horrified by my state they gave me a room and brought me a toothbrush and toothpaste. My son had to give them his credit card details. He arrived to the hotel in the early hours as the hotel had rang him. When light came he took me home. Two days later we got a phone call to get into the hospital immediately because I had a serious injury that required treatment. Over one year later, Mayo General sent payment of my room to the hotel who informed them that they had been paid by my son on the night. Eventually, several months later I got a cheque for 70 euro to cover my hotel room that night. Castlebar is not a good hospital to go if you're needing healthcare. Unfortunately we have no choice.

Smokers at main door constantly over the past two years that we have been attending. Very unhygienic hospital. On one admission, there was no food, tea or water given to diabetic patient and excuse was 'he was sleeping', not very caring attitude. Was not given his insulin or medication either and kept on a trolley in A&E. Wasn't given a container to vomit into and basically abandoned with other patients also on trollies. Was severely dehydrated and he was given no fluids. Disgraceful and very badly managed hospital.

I experienced the very best of care in every respect in Mayo General. I'm a retired nurse, became very ill on a holiday in Mayo and was brought by ambulance to Castlebar. From the minute I was wheeled in to A&E I was so impressed. If there's a proper way to run a public hospital, Mayo has it nailed. The two consultants I saw were utter professionals. I felt really well cared for in every respect. Everyone was so friendly and caring. Even the hospital food was absolutely lovely with great choices........once I felt able to eat. The nurses were all lovely, and I was so impressed at how lovely the care assistants were to a few confused elderly patients in my ward. Big thumbs up to Mayo General!

Big thank you to all staff in D Ward. All were polite, respectful - great credit to their profession.

The worst care I have ever received. Came in by ambulance as my vehicle was part of a hit and run and I was found unconscious. Among other things, there was no note of this! I was told I could go at 2.30am. I had a concussion and whiplash and broken bones. This is outrageous. I would never recommend this hospital. I am still traumatised by the unprofessional and cavalier treatment I received.

May I commend the kindness of the porter whio helped me to find the Gynae department. And also the very kind receptionist who took my details and also took the time to reassure me.

A cleaner came in to clean bed on ward after patient leaving. It is no wonder there are bugs in the hospital. She was on her phone and there was no effort in cleaning -blood still left on floor. There should be a supervisor checking work. If it was s hotel, the accommodation manager would check every room. If there was a deck scrub, I think people would be shocked as to how much dirt is on the ground on the wards. I wonder is it ever swabbed?

Attended this hospital on a Saturday evening with my 8-year old daughter who had broken her arm. Was quickly seen by the triage nurse who checked it over and gave pain meds. We then had to wait for a couple of hours for the doctor to see her. Seen and sent for x ray. On arrival back from x-ray, seen immediately by doctor again and x-ray read on the spot and explained to us. Had another hour or so wait for a temporary cast to be applied and appointment given to see the trauma team on Monday morning. Cast applied, appointment arranged and sent home with good advice on pain relief. Attended outpatients on the Monday and while very busy, was very well organised. Every member of staff seemed to know their role and carried it out quickly and efficiently. Had seen the doctor and hard cast applied by two very professional and friendly nurses in under two hours. Her follow up appointment for the clinic arrived the very next day by post. It was my first time attending this hospital and I have no hesitation in attending it again. This is the standard of care that is needed in our hospital system. The only thing I have to complain about was the attitude of one of the nurses towards us because we live in Co. Galway. Told us that Galway hospital would be nearer to us (even though it is not) and that they were trying to get patients from co. Galway to stay in Galway. Other than that, Mayo General Hospital is the best one I have attended yet.

There are many good nurses, but then there are many who I wouldn't want to be cared for again by. I was hospitalised for 12 days there. The food was horrible. Be careful who you talk to and what you talk about. In my experience, the nurses go back to the nurses station and share your information. I was warned by one nurse there to keep quiet about personal issues, etc... I expected better quality of care.

I was taken in to A&E after a cycle accident. It was not busy that evening. I had hit my head and my helmet was split. I was seen by a junior doctor for a quick examination and sent home. I had the broken helmet with me. Some weeks later I began to get headaches. I went back to A&E as l had paid €100 and it stated on the invoice that I could come back if I had any problem relating to this accident within six weeks. There were only two patients in the waiting area. I was seen by a nurse who told me I should have gone to my GP. When I pointed out the six weeks moratorium she reluctantly gave me another half-hearted examination and said it had nothing to do with the accident. I had a brain scan in Galway and they found that the headache was due to the after effects of concussion from the accident.

The ward and bathrooms were not cleaned properly. Staff did not adequately wash their hands when moving from one ward to another and from patient to patient. Hygiene standards are not good enough for a hospital. Noisy wards with lights left on all night. Some staff were exellent and others should not be there. Very poor management overall. Hope I never have to go back.

My daughter has a serious condition and I insisted that she was covered by a really good health plan and that it was imperative for us, and other patients, that she get a private room. We were sent to a side room off A&E for hours. They informed us a room was ready and we were taken to a six-bed public ward. I'm afraid I lost the plot and insisted they take us back down to the A&E room we were in, at least it was private. Due to her condition, a lot of the ward noise was upsetting her. I know we hit hospital at peak of flu season, but no-one could even be bothered to come talk to us and listen to why it was imperative that my daughter had a private room.

I went to the hospital as an outpatient. When I went to the person who deals with appointments, they condescendingly informed me I would be waiting months. When I informed them I pay for private health care, their attitude changed! My health care didn't cover Mayo General, so I was told it would cost €250.00 and I could try and claim back some of the money from my health insurer. I agreed and said ok let's go with that. The staff member opened the diary which was practically EMPTY for appointments. I was appalled at how they could treat one person over another regardless of whether you have health insurance or not! A pen pusher with power, absolutely zero manners and an empty diary! Result: I moved appointment to a different hospital as I couldn't be dealing with that kind of social class injustice, even though I had insurance, I wouldn't give them my money on principle.

Speaking on behalf of a family member who was a patient here, the treatment was extremely poor. There was no communication or clarity. We were told she would see a consultant who would explain more, or advise on some questions that could not be answered, but no doctors came. The overall feeling was that no doctor was willing to take responsibility and passed it on the the next and the next. The patient was then discharged even though there were still concerns. After being discharged the patient returned to hospital two days later and was sent to ICU. Ten new medications were never reviewed or explained. The only good thing I have to say about this hospital is that the A&E department and ICU were very attentive. Very informative and personal.

Absolutely ridiculous hospital. An average wait time is apparently 8+ hours. People left sitting there for so long being told 'Oh you'll be next', 'Oh the night staff are coming on, they'll deal with you first'. It's not good enough. Understandably there are emergencies but these hospitals would have less people in the waiting room if they managed it properly. If it wasn't the local hospital I'd avoid it. Disgraceful place.

The waiting area is a little poor but everything else was excellent. I couldn't have been treated better. All credit to the cardiology staff, they are all excellent and very professional.

We arrived at A&E at 10 pm. The person that called us back went to put an IV in my 9-year-old daughter but was not wearing gloves which got me by surprise?! The cleanliness of the cubicle we were in was disgusting. The sheet looked like it wasn't changed after the patient before us and when my daughter fell asleep, the carer pulled up the bed rail that was covered in blood from the person who was in that bed before us!! That is so unhygienic and I was disgusted!!

My wife had a missed miscarriage and a D&C was performed today. She had already been scanned and treated by staff in the EPU who were absolutely fantastic. Dr Mohammed is simply a wonderful man and we could not say enough positive things about the man. All the nurses and staff in the Gyne ward were just lovely - so helpful and kind. They could not have done more despite being ran off their feet. It was a first pregnancy and was hard and upsetting. However, the service of excellence we received and the kindness shown made it so much easier. From the bottom of our hearts thank you most sincerely.

I was pregnant and unsure of my dates. I was initially seen by Dr Mohammed and then the staff in the Early Pregnancy Unit. Unfortunately the pregnancy did not progress and resulted in a missed miscarriage. We were so devastated and it was a first pregnancy so there was anxiety and the fear of the unknown. The staff in the EPU were second to none, they were so kind and caring. Nurse Elaine McGrath was just so wonderful to us. Dr Mohammed is an utter gentleman with a lovely and gentle manner, I can not praise him enough. He was so lovely and I trusted him and felt confident and at ease with him. I had my D&C today and each and every member of staff were so lovely to me and my husband. The nurses on the Gyne ward were angels. And again Dr Mohammed put us so at ease. Thank you all so very much for making a difficult situation so much easier. You are all not half recognised for all you do. I am so very grateful.

I found my entire time from A&E through admittal, inpatient care, discharge, outpatient follow up and even patient accounts department when home in the U.K. to be outstanding. The teams involved in my care at each level were amazing, taking the time to make me feel comfortable and at ease while treating my condition which is rare and generally unheard of. All staff educated themselves on my disease which I was impressed with, and I am hugely grateful for such a high level of care and kindness. I was impressed by the happy and caring staff at every point, even over the phone. Huge thank you to Mayo General.

I attended A&E with my daughter as a result of an accident where she clearly had broken her finger. While this was in no way a critical emergency, we were made to wait over five hours and had only seen a triage nurse. At 10pm I made the decision to leave as my daughter was exhausted after a day at school and spending the whole evening sitting in a waiting room and the receptionist could not give any indication as to what time we would be seen or where she was on the waiting list. To say the service in the A&E was appalling is an understatement and I really hope I never have to attend with an actual acute emergency.

Really unimpressed with the A&E of Mayo General. I went in with suspected fracture, and I'm still unsure of what my diagnosis is. The doctor at the time couldn't read my X-ray properly and I was told to go home and take pain killers! I never heard anything back and had to call myself yesterday. Disgrace and so unprofessional. I'm still in agony and have just received my €100 bill, they were sure not to delay with that! I can't believe I was let go with no diagnosis or advice on what to do now!!

I was admitted for a relatively routine procedure with Mr Waldron and his team. There were complications, but the team's expertise was outstanding. They performed a dangerous procedure, and still kept me alive. I was then passed to ICU. Totally unbelievable, the care I received was brilliant. I was in a coma for a number of days, and the staff allowed my wife to stay with me for as long as she wanted, all the time I was on the danger list. Once out of the coma, the care I received was again brilliant, I couldn't ask for better. The dedication of the staff in ICU cannot be faulted. You are truly angels, and I know that without your input, I would not have survived. I will be eternally grateful to Mr Waldron and his team, and the staff in ICU for my life. Thank you seems such a small thing for what you have given me.

Although the staff levels on D ward were often low, and the staff were stretched to the limit, the level of care received was excellent. If you needed a nurse, one was there within minutes. Cannot be faulted.

Rude racist nurses, different treatment for local accent patients.

I attend the oncology ward twice yearly. The staff are very professional, kind, caring and informative. The ward is extremely clean. I'm glad I opted to have my treatment at Mayo General.