I attended A&E with my daughter as a result of an accident where she clearly had broken her finger. While this was in no way a critical emergency, we were made to wait over five hours and had only seen a triage nurse. At 10pm I made the decision to leave as my daughter was exhausted after a day at school and spending the whole evening sitting in a waiting room and the receptionist could not give any indication as to what time we would be seen or where she was on the waiting list. To say the service in the A&E was appalling is an understatement and I really hope I never have to attend with an actual acute emergency.

Really unimpressed with the A&E of Mayo General. I went in with suspected fracture, and I'm still unsure of what my diagnosis is. The doctor at the time couldn't read my X-ray properly and I was told to go home and take pain killers! I never heard anything back and had to call myself yesterday. Disgrace and so unprofessional. I'm still in agony and have just received my €100 bill, they were sure not to delay with that! I can't believe I was let go with no diagnosis or advice on what to do now!!

I was admitted for a relatively routine procedure with Mr Waldron and his team. There were complications, but the team's expertise was outstanding. They performed a dangerous procedure, and still kept me alive. I was then passed to ICU. Totally unbelievable, the care I received was brilliant. I was in a coma for a number of days, and the staff allowed my wife to stay with me for as long as she wanted, all the time I was on the danger list. Once out of the coma, the care I received was again brilliant, I couldn't ask for better. The dedication of the staff in ICU cannot be faulted. You are truly angels, and I know that without your input, I would not have survived. I will be eternally grateful to Mr Waldron and his team, and the staff in ICU for my life. Thank you seems such a small thing for what you have given me.

Although the staff levels on D ward were often low, and the staff were stretched to the limit, the level of care received was excellent. If you needed a nurse, one was there within minutes. Cannot be faulted.

Rude racist nurses, different treatment for local accent patients.

I attend the oncology ward twice yearly. The staff are very professional, kind, caring and informative. The ward is extremely clean. I'm glad I opted to have my treatment at Mayo General.

Better treatment than I would have received in UK. Obviously hospitals in Ireland (public) could do with a large cash injection but I was well treated by doctors, nurses, radiography and porter.

I was on a very busy ward and from observation, the staff were run off their feet. I observed a healthcare assistant who was very frustrated and angry on a number of occasions with another worker and I'm sure patients may have noticed this too. Not a nice thing to witness in a care setting. That worker needs to take a leaf from the book of the students in training

On holiday in August 2016 one of our community had a severe stroke. The unit not only took excellent care of the patient - also of the two others who found themselves in another country. We were all very well looked after, and encouraged by the staff and other patients who took a real interest in our community member, her care, her spiritual needs and her disability were a first priority. The patient, 86, is now on the road to recovery. Thank you to all.

I believe this hospital doesn't deserve university status and ought to be shut down. The hallways are always filled with patients on beds, as are the supply rooms and plastering rooms. You sit waiting for hours in your bed if you manage to actually get one, and this is on top of waiting up to 10 hours to be seen in the first place. I feel the doctors do not care about you, the nurses are the only saving grace. The hospital needs a complete overhaul. The nurses though are angels, but they are overworked. As are the maintenance staff who had no problems comforting a scared, crying young woman being ignored by her doctors.

The A&E is absolutely appalling. I was left waiting 9.5 hours before I was seen, then left for another 1.5 hour waiting for a nurse to do two injections! The doctors were lovely and explained everything well, but the A&E staff were extremely rude and kept telling us that I would be the next one seen! I was told that three times! And the nurses were completely rude and no help at all absolutely appalling! One nurse questioned the doctors advice and said there was no way she was giving me the injection even though the doctor had advised it! Her words were 'we don't give this injection out willy nilly, I need to look into this before i issue it'.

I'm a carer for my husband and anytime I go up to the hospital with him they really make us feel so low. My husband's speech is bad and he had a sensory stroke so he is like a child and he has to have his leg hanging down while in a stretcher but their policy is to have the two bars up at the side of the stretcher. I ask for one of the bars to be taken down as that's the only bit of comfort he has but they don't. They make me feel my husband is too much bother as there has to be someone with him all the time. I know they can't be with him as they're very busy so it's myself that's with him all the time. I can say I never found them nice in A&E, they don't take into account that I'm a carer 24-7 and to be honest the last place I want to be is in A&E with my husband. He was in awful pain.

Wonderful professional staff in A & E.

The A&E waiting room is not child friendly for the following reasons: 1. not enough space between seats for buggy to pass without hitting someone's leg. 2. should be a play area/kids books. I know that if a child is sick they may not be able to play but siblings can. 3. not easy to hear if you are sitting furthest away from A&E door

Overall attitude of the staff in A&E was appalling

I was with my aunt when she went to this hospital. We met one nurse who was rude, ignorant and was rough with elderly patients. She could be heard shouting at old people. Where is hospital management? Are they blind?

An appalling place to bring a toddler. No changing facilities in the A&E and I was afraid to leave the area in case we were called. No toys or seating area for kids. A sick, vomiting, disabled women had to sit and endure my 23-month-old screaming and crying in pain for over an hour. It was obvious that the unit is way understaffed. The staff were great but were limited in their capabilities due to the poor staffing levels. I got there at 16:30 with a 23-month-old with a sore leg and nowhere to put him down so spent the first four hours literally holding him until we were moved to a corridor where someone gave me a chair. It's appalling that children can't be separated from the main waiting area especially at 01:00 am when they're exhausted. The hospital is not child friendly at all.

I had two brilliant nurses but the rest were shocking. One refused to let me use the hospital's breastpumps to express milk for my baby for 48hrs so I was forced to feed formula, the next gave me terrible advice which resulted me being in agony with engorged breasts and on my last day there was a horrible nurse who between treating patients poorly, also barged in on me showering just before I was discharged to try and insist I needed to talk to social services as I suffered the loss of a baby 10 years previous. The maternity ward needs a serious overhaul.

I received excellent care at the A&E Department in Mayo General last weekend. A prompt, efficient service provided by friendly and helpful staff.

I have stayed here often and could not praise the nurses enough. They were under such pressure but they made me so relaxed before my operation. There's always the bad stories hitting the papers but not the good. I was very happy from start to finish.

Thanks so much for the wonderful care both my husband and I received at Mayo General Hospital, in particular Dr Cyril Rooney.

My relative had two stays in Mayo General. Care first time was good. The nurses were lovely. The next stay in a different part was horrendous.

Found all nurses that cared for me in the three days I was in there to be very friendly and pleasant, always had a smile on their face and chatted to me which would have been hard to keep up considering the long hours they put in. They should be paid a hell of a lot more since they are the ones that looked after me 24 hours. I only had two little problems. I know the hospital has to be cleaned but having cleaners go around dusting the frames off the curtains when you are in bed is a bit disgusting since dust was falling and the other thing is that I was told that morning I could go home could have left right there and then but it was after five when I got out. I didn't like waiting around. If it wasn't for the helpful and friendly nurses I'd have hated staying in there. They are the heart of the hospital.

Poor service. You would treat a dog better.

Disgrace, disgusting, filthy, no dignity due to behaviour of staff. Appalling, inhumane treatment. Safer birthing alone in the woods. Treated like an animal. Suffered at their hands!!! Continued to suffer after the damage they did. Horrendous place.

Arrived into A&E at 3pm, details taken, was assessed by nurse by 4pm. Had a letter from GP detailing the condition and that A&E may need to dispense stronger pain killers. Six hours later was told that A&E is taking in emergency cases so the wait will be increased. This is six hours of standing in A&E in excruciating nerve pain. Was told if we left our name and returned at 9am next morning we'd be prioritised. Asked about this, told there was no guarantee of prioritisation. At 9.30pm, decided to drive to Dublin St.James A&E for treatment. That's correct, we live in Mayo but we had to drive to the other side of the country to see a doctor so they could dispense some pain killers.

Outstanding care from the moment I was admitted in the early hours of the morning having a heart attack. I was well looked after even though 62 people were brought into A&E overnight. I was admitted to ward C the same day, the only hold up was waiting for a bed to become available. I was in hospital for 10 days and the help and assistance and medical treatment was excellent even down to the transfer to Galway for angiogram (angioplasty) and the return back to the ward in Castlebar on the same day. It is a pity that these speciality treatments are not available in Mayo General, the time taken in getting someone to Galway could be the difference between life and death.

I had to deal with three consultants in a five week period. All three had a different story on my illness. I have never met such a group of patronising, condescending people in my life. How dare you question anything they said. They were the least professional people I've ever met. Nurses and student nurses couldn't do enough for you, and they answered any questions asked of them. What is the point of the enormous salaries of these people when they have no compassion for patients or their families?

When I was waiting to be admitted with several other people, the office staff were walking around getting cups of coffee and talking. They were not in any rush to get any work done. The queue would have been much shorter if they left the personal conversations to their breaks.

My medication was changed but when the two nurses checked the notes, it said to give me the discontinued pills AND the new pills together. I said it must be wrong but they insisted I take them. I suffered dreadful hallucinations and nightmares and just wanted to die. The notes were wrong and the nurses would not question it. No apology. The doctor was asking me how other conditions were that I never had so when I returned for an appointment I looked in my notes to find three other people's (one a baby) notes in the back of the folder. The test results were showing but the person's name and address was tucked in the pouch. I remember the doctor taking it out so he must have known it was not mine but he put it back in my folder anyway. I posted the three people's notes to the addresses on them to the people concerned as their doctor may not have seen them. How I wish I had made a formal complaint so this would be looked into.