Naas General Hospital
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Below are the general comments about Naas General Hospital as posted by people who have completed the online survey.
Listing 1 to 30 of 151 comments.
I had an admission to this hospital two weeks ago and my son this week was in A&E. I have been in a number of 'bad' A&Es in Ireland. Naas is on every level the worst I have ever been in. Doctors coming to Ireland should have decent English. Non-existent here. I did not trust the doctors, the diagnosis, the prognosis... everything. Waiting for hours in a 'war zone'. No process. One dept does not talk to another. Some nursing staff were absolute gems working in impossible conditions. Left in severe pain for hours on end without any relief. In future, regardless of how ill I am, or whatever my GP tells me, I will head to Tallaght or more probably Blanchardstown. Quality of care so much better there though still not up to a First World standard. Not a country to get sick in but avoid Naas like the plague. Awful, awful place.
|This user's rating:||33%|
Absolutely horrible. Second time having a procedure done and will never go back. Had a procedure and ended up vomiting throughout. Was not sedated correctly for the procedure, I was dizzy, but felt everything, wincing and jumping throughout. I waited three years for the procedure itself. Was given a serious diagnosis which was not explained to me. Had a another procedure done and was not correctly sedated for this either. I had to scream at the staff in pain for some anaesthetic. The aftercare was atrocious. As though I were invisible. Most of the staff are very rude and abrupt. A&E waiting time is ridiculous. Having presented myself doubled over I was brought into a room to be kept overnight on a plastic chair. I will never go bask here and urge anyone who needs proper treatment to seek it elsewhere.
|This user's rating:||33%|
Had to leave without being seen after six hours in A&E with a very serious and very painful condition. Drunk people were being seen to before me.
|This user's rating:||20%|
My doctor was not too friendly. He didn't even seem to know anything about my condition. He's sending me for a procedure and explained nothing to me or even what will be done.
|This user's rating:||68%|
I went here as there was absolutely no other way to see a doctor in Kildare urgently. (I live in London now and they have urgent care AND A&E in most hospitals).I suffered from chronic insomnia that lasted for months. 5-6 days straight with ZERO sleep, not a second. Local doctors were rubbish - anything more than a common cold was beyond them. So I had to haul myself over on public transport to Naas hospital, where first I had to wait for hours to be seen. Then, once I was seen by the doctor, I explained my situation. Having already suffered through over two bouts of this horrible insomnia at this stage, all of my senses were pretty shattered. Numb feeling in hands especially. Blurred vision. Sore body over-all from zero sleep. Because my energy was completely gone, I felt like a zombie and my voice was really weak and for some reason higher pitched. This doctor brought me into a room at the back as they didn't have more space and I laid on the gurney. He checked me over...all of 2 minutes and treated me as if I was a repulsive animal. He went outside for 20 minutes and then directly next door (as the windows/doors were open), I could hear him insulting me to impress the nurses (mimicking my now high-pitched voice), oh doctor this...oh doctor that....oh doctor..." (laughs by all). I couldn't do or say anything as I was just a shattered shell of my former self. He came back after 1.5 hours of me just laying there waiting, saying nothing he could do. No referral to a sleep clinic. Nothing. Just sent home. This went on for months...and I tried to see other doctors, but all same result.
|This user's rating:||27%|
Judging by the comments on this site I must have gone to a different hospital. I had excellent care in the day care ward. The nurses explained everything beforehand. The surgeon was around before and after the procedure. The post operative nurses in the clinic in my town were very complimentary regarding the quality of the surgery and the wound. I was seen by the wound clinic on schedule. The food was excellent and they were constantly cleaning. I complain when I need to but in this case - and it is my only visit to a hospital in 50 years - I have no complaints.
|This user's rating:||98%|
Long story but will never go there again!
|This user's rating:||41%|
I found the doctors arrogant and they could not accept the fact that the patient had some sort of medical knowledge. I felt like they believed all patients are stupid and know nothing, and they should be grateful that the doctor even bothers to talk to them. I am very unhappy with this hospital and will not be coming back for sure.
|This user's rating:||42%|
Terrible hospital. Staff are rude. Long waiting times for A&E but they are not busy. I believe they create the impression of being busy but aren't.
|This user's rating:||26%|
One staff member was a nightmare to deal with. She was very passive aggressive to her patients and the staff.
|This user's rating:||91%|
My Grandmother is currently in Naas Hospital with a serious illness and frankly you wouldn't treat a dog how she has been treated in there. The nursing staff are arrogant, incompetent and rude. The doctors have given us vastly conflicting stories as to what exactly is wrong with her. A letter of complaint is being sent to the hospital. A disgrace.
|This user's rating:||33%|
Shocking hospital. Asked to be transferred to a hospital that has the facilities to treat my condition and was laughed at by the doctor and told 'you have to be dying to get a transfer'.
|This user's rating:||39%|
I attended this hospital for emergency surgery but will never set foot in it again. Nurses conflicted with doctors on dosage of my meds in front of me which only further confuses and worries patients. Left in searing pain awaiting painkillers. Nurses complained to me about my taking strong meds despite major surgery yet no one could offer any other meds for me to take due to allergies. Spent days waiting on scans holding up a scarce bed. Nurses rude but doctors ruder and arrogant. Cleaning and catering staff were lovely. If only they were the ones looking after me. Outpatients is no better. My husband and I were bullied by a doctor unwilling to acknowledge the complications I returned to the hospital with post surgery. I ended up in another hospital where thank God I was treated effectively. This hospital is a disgrace.
|This user's rating:||53%|
Hospital is top heavy in staff, didn't seem to do anything only stroll around with files under their arms doing a whole load of nothing. Nobody in A&E in the designated empty bays, all on trollies along corridors, all staff looked bored and they stayed in inner offices gossiping for 40 minutes or more about another staff member. No pen or paper to fill out the feedback form in ward, and then I lost my partner for a hour and they couldn't tell me where he was. Lights broken and elderly patients left to fend for themselves or get bellowed at when they do get attention. A disaster.
|This user's rating:||32%|
ICU was excellent, but when I was transferred to the general ward, it was severely overcrowded. Not enough nursing staff and all the support staff were non-Irish and had difficulty communicating. I also thought they were very rough with elderly patients, which was upsetting to witness.
|This user's rating:||87%|
My wife spent almost a month in the hospital. She had bloods taken by mistake, doctors were transient, seldom saw the same doctor twice. On first discharge, doctor did not have her reports, wrote a script with no dosage or duration. She had a procedure done in another hospital and instructions to ward staff on her return to Nass were not followed. Whole experience was horrible. If any of my family fall ill I will drive in the direction of Dublin in hope of better care. I have promised my wife I will never take her to Naas Hospital again.
|This user's rating:||49%|
Arrived at the hospital at 3.45pm after been transferred from the K Doc. Treatment was second to none, meaning none at all. Handed my letter to reception and was left sitting for eight hours on a hard chair, to be told at almost 12 by a doctor that they don't do scans at the weekend unless I was pretty much dead in the bed. I was very, very sick and felt their duty of care towards the patient was non-existent. Staff were unfriendly. Patients were left standing as no chairs available. Another person was having a heart attack and was being treated with spray, a complete joke, third world healthcare in a country we call advanced. All they had to do was tell me at reception 'we don't have scans at weekends' when I walked in, but they're so busy doing circles around each other they don't know their head from there ***.
|This user's rating:||22%|
The care that my husband received was second to none. However on the day my husband arrived to the A&E department, he was suffering with blood clots and waited for six hours to be seen by a doctor. This could have been very serious if one of them travelled to the heart or brain. On another day, he was told that he needed to see an eye specialist. The appointment was for 4.30pm in a clinic across the road from the hospital. I was asked to accompany him to and from the clinic to save a member of staff going. This two minute journey was in a taxi paid for by the hospital. I could have driven him. If he got the all clear from the eye clinic he would be discharged from the hospital and go home on that day. I waited until 10pm that night with my husband for a doctor to come down to discharge him, only to be told that his chart was not completed and that no prescriptions were made out so he would have to wait another night. This was a bed taken up by someone that didn't need it, with the amount of people in A&E waiting for beds. Money wasted on taxis. There are many ways to be more efficient than what he experienced on these two days. However, I would like to say thank you very much for the care given to my husband while in hospital.
|This user's rating:||89%|
There is a moment in the hospital comedy Scrubs when Dr Cox asks Dr Reid is she a real doctor or a doctor in the way that Dr Pepper is a doctor. Some doctors in this hospital should be asked the same question. The nursing staff are disinterested and arrogant. Patients and families are lied to and complaints not dealt with. This is a hospital where mediocrity seems to be the best the staff can strive for.
|This user's rating:||22%|
I was admitted to the hospital via A&E which was a disaster because I was left on a trolley for 35 hours. At no point was I told what was going on and only when I threatened to leave the hospital was I actually told that I was admitted. Once admitted the general care of the staff was superb. Special mention to the nurses of Liffey 1 ward who kept me up to speed with what was happening. Also a special mention to the catering staff in Naas, the food was top notch.
|This user's rating:||62%|
Naas General is usually good so I don't feel good about writing this. A young footballer with a knee injury who was admitted 45 mins after I admitted my mother was seen to before her. This was a Monday evening. Spent four hours without anyone seeing her. I then took her home and will be going to her usual GP.
|This user's rating:||28%|
Very pleasantly surprised at the high standard of care after hearing very bad reports from other people.
|This user's rating:||89%|
Some fantastic wards, and other wards that are worse than third world wards. My mother was on one of the bad ones. Because she is elderly no one cares.
|This user's rating:||49%|
A very positive hospital experience, from A&E to the ward. Sincere thanks to Ms Rothwell.
|This user's rating:||88%|
Overall a good experience.
|This user's rating:||73%|
Patient was discharged several days ago following surgery, and was admitted today due to a related problem. Staff refused to run tests, put the patient on any medication, or even contact her surgeon, primary care physician, and nearby hospital, while at the same time prohibiting her or her parents from discharging her due to a 'risk of infection'. The patient spent several hours alone in a small room, with no staff or devices monitoring her, and was literally screamed at when asked for assistance in going to the bathroom.
|This user's rating:||21%|
A&E was like a 3rd world experience. Left on a trolley for three days. I was treated for sepsis and during the treatment a nurse/doctor(?) administered something which I had a severe reaction to and had to be rushed off the A&E with a lot of worried faces around me. I have tried in vain to find out what this person gave me but to this day have no idea. I felt like I was having a heart attack. I would like to confront this person myself and may still do yet as my GP, the medical doctor, the ward nurse and a consultant in the hospital can not get any answers. They say the person never logged what was given other than the medication I had no reaction to. I most certainly will never set foot in this hospital again for any complaint regardless. The staff on the ward and certain staff in A&E were great along with the meal staff and cleaning staff, pity the other few can have such a negative impact.
|This user's rating:||55%|
Hospital in need of better management. No information given in relation to expected waiting time in A&E.
|This user's rating:||75%|
I just rang and asked to see a doctor because I am passing blood and was told that the waiting time for a Wednesday was 6-8 hours. That is appalling. My friend had a seizure two weeks ago and he was left sitting in the waiting room of A&E from 8pm until 1:30am. Why are you building on to the hospital when clearly you don't have the staff? This hospital is a disgrace.
|This user's rating:||27%|
Not enough doctors and nurses in A&E, trolleys everywhere and anywhere. I was admitted to the Liffey ward in the old hospital and I can't thank the staff enough, especially the manager Kathy and the carers.
|This user's rating:||59%|