Our Lady of Lourdes Hospital Drogheda
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- » Waiting lists on upward spiral again (15-04-2014)
- » HSE says €1.6m in top ups should end (14-04-2014)
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- » €200m HSE bail-out now likely (23-10-2013)
- » HSE, Minister defend medical card system (17-10-2013)
- » Massive health cuts in 2014 (15-10-2013)
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- » IMO agrees to re-enter talks on doc strike (09-10-2013)
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Below are the general comments about Our Lady of Lourdes Hospital Drogheda as posted by people who have completed the online survey.
Listing 1 to 30 of 438 comments.
This is a hospital totally mismanaged. The staff are dreadful. I was dragged across the floor on a commode after surgery crying in pain. Plus the hygiene standard is very poor.
|This user's rating:||33%|
This was my second visit to Emergency Department in two months. There seemed to be much less pressure on the department this time. There seemed to be better systems in place.
|This user's rating:||83%|
I was admitted after sustaining serious fractures. The staff nurses were arrogant and mean to patients. I was pulled across a hall on a camode with my fractures hitting the ground to use the toilet. I was never washed in 11 days, just had to wipe myself with a cloth. This hospital has serious issues to address regarding patient care and respect
|This user's rating:||34%|
My discharge was done by an intern and was not particularly helpful. I was given a script for pain meds, antibiotics and a OPD appt. Where are the information sheets? Where are helpful tips about post-op wound care? Or any side-effects of the general anaesthetic that would have been helpful to know? (e.g. night sweats). When I had a baby, I was given a LOT of advice/care upon discharge - no such care as a general surgery patient, which was disappointing.
|This user's rating:||73%|
Toilets in A&E were not up to standard due to being dirty and flushers not working correctly, this should be easily rectified. Also, more importantly, I had to endure a five-hour wait in an overcrowded A&E waiting room while in extreme pain, before I saw a doctor, although pain relief medication was given to me. Once admitted the service was first class with all staff kind and professional. I spent the night on a trolly in a corridor but this did not have a negative impact on my experience.
|This user's rating:||86%|
Weeks later and I have been passed from pillar to post from hospital to hospital. Went in with an injury. 3 weeks later and have still not been told my diagnosis. Have now been split between three hospitals. Feel like I'm talking to a brick wall and that no-one gives a damn and I'm passed from person to person. All I want is a diagnosis.
|This user's rating:||49%|
I will be writing a full formal letter to hospital, but my doctor was atrocious.
|This user's rating:||31%|
Dad was on Ortho, and the care was exceptional. He was then moved across the hall to Surgical. The care there was also excellent - Dad began to deteriorate soon after but was looked after very well indeed. He was then moved up to sixth floor where he passed away shortly after. The nurse there was also exceptional. She had a sixth sense and was there with us at every opportunity she could. I wasn't ever left to feel 'alone' - and I have no negative comments to make about the care received.
|This user's rating:||91%|
Overcrowded and dangerous, very poorly managed. Do not send your loved ones to this place. It is terrible and not fit for purpose.
|This user's rating:||30%|
Received excellent care throughout pregnancy and during birth. Fantastic maternity services here.
|This user's rating:||88%|
3rd world hospital. Needs more doctors, qualified nurses and more beds.
|This user's rating:||24%|
Dreadful experience. Left on trolley or in chair for many hours. Only food was toast.
|This user's rating:||35%|
My only disappointment with the hospital was with one of the staff members at reception. My 3 year old had a severe cut to her leg and was bleeding through her bandages at reception onto the floor. When we finally got the attention of the bored lady behind the desk she looked at the floor and then rang for someone to come and clean the floor. The terrified child did not come into it. However from the moment we went into the paediatric emergency department until the day we left (4 days later ) the staff were exceptional!! I could not thank them enough. They really looked after her in every way possible. For this my family cannot thank you enough and I would recommend this hospital to anyone!
|This user's rating:||95%|
Parking and getting my mother into the hospital was the problem. We were literally ROARED at 'not to park at the door' - though it would be five mins to get her inside. She'd had a cast put on her leg, but despite this I was forced to park elsewhere, come back to get a chair, go back and park in everyone's way to get her out into the wheelchair, move the car back in to its spot, then walk into the hospital - it was freezing and wet and windy, my mother was frozen and extremely intimidated as we'd now held up other drivers - some who were not at all pleased. All because the security man was so rude he would not let me do this at the door and I'd have been gone in five mins and could have come back in to bring my mother to fracture clinic.
|This user's rating:||61%|
I was in A&E on a Sunday afternoon. It was packed out, the booking system was so slow and they were not in a hurry to book people in either. I was an hour there before I was called by triage nurse. She asked me everything I had told at the desk again. I had sprained my ankle five days before and I was concerned about my ankle bone. She asked to look at it and I said ok yes. She said can you lift it up for me. I said no I can't. She didn't even get up of her chair to look, she asked me to pull up my trouser leg to see. She said go back out, you may need x-rays, the doctor will tell you. I waited a further three hours before I left. When I informed the desk I was going, the person there told me 'well you did come in after 3, it is always busy'. This is our health service. There were 5 people there who were loud and trashed the seating area with rubbish and litter. There were also elderly people left sitting for hours on end. It's a disgrace. There should be a better way of treating people to get them in and out, like better triage. Elderly people should have a better service too. The hospital is a disgrace. There was no hand sanitizer in the four pumps at entrance and the loos were filthy. The check-in desk needs to be more efficient. The triage nurse's room is too small and there should be more than one triage nurse to speed up the treatments and more than two doctors too. Lastly, when the patients were being called you could not hear the name - it needs a total PA system, as well as a complete waiting area overhaul.
|This user's rating:||21%|
I submitted a written complaint regarding hygiene or lack of it and the lack of privacy. The response did nothing to encourage me to go back there.
|This user's rating:||44%|
There is a poor match between surgery slots and bed availability. We rang on the morning of a planned elective surgery, for which we had waited nearly six months (and that after a 10 month wait to even see the specialist!), to be told that although the surgeon and the theatre were ready, there was no bed!! Surely this is a huge waste of money! However, despite this, the staff on the ward were brilliant and told us to come in and they would try to find a bed which they did - thank goodness, because if we had had to wait for another slot my daughter would have been out of paediatrics and with almost no hope of ever getting the operation as an adult! The nurses as I said were fabulous keeping us informed and updated about progress, they were kind, helpful, efficient and professional. Most of the doctors were also the same with the exception of one doctor whose name I could not find out, who was very dismissive and did not speak to the patient directly once, nor did he make eye contact but just stood at the end of the bed, pronounced a medication and disappeared without having made any sort of an examination or asked her how she was feeling. In general a good experience with one unavoidable problem due probably to the lack of investment in our public health system, and one avoidable problem - please train all doctors to have a better bed-side manner not just make it the luck of the draw whether you get a good one or a bad one!
|This user's rating:||80%|
Compared to Swedish medical care, I would say the main issue in Drogheda is administration. Feels like the dark ages with the amount of paperwork and the lack of appointed slots. Sweden - you only give your social security number and they have everything they need on file. And as for hospital insurance - total confusion as to what you are covered for and not covered for. The hospital is in dire need of a demolition and re-build. Years ago I was doing my maternity visits here and I cried every time because it was so depressing to sit there for hours and hours. In Sweden, I was there for my appointment and out in 15 minutes.
|This user's rating:||46%|
Awful service. Waited over seven hours for a one year old child to be seen. Trainee doctor didn't have the necessary skills to properly speak to me about my daughter's illness. She was dismissive and uninterested. Returned to A&E four days later as illness had gotten worse. After a four hour wait the nurse very rudely asked why we were there. She was again rude and uninterested on hearing the patient history. Received conflicting information from doctors. When I highlighted this they starting trying to back track. We left with no treatment. Very frustrated with a child that is still ill.
|This user's rating:||27%|
87-year-old left waiting on a trolley in A&E from Monday and still there today, Thursday. The A&E is filthy, there is not enough staff, there is no privacy or dignity. Medical notes are held on scraps of paper with no cross reference to historic notes resulting in meds being missed. A total disgrace. This is a 3rd world hospital.
|This user's rating:||31%|
I attended OLOL twice since November. The first time I came in through A&E as I was in early pregnancy and bleeding heavily. Although obviously very busy and understaffed, everyone was so friendly and helpful. I was kept overnight and had a scan in the morning which unfortunately showed that I had lost the baby. Throughout my entire stay all staff were incredible. I attended the early pregnancy unit this week and was told that I had, again, lost another baby. The doctor and particularly the midwife were so lovely and really made a horrible situation more bearable.
|This user's rating:||95%|
After being admitted to A&E following a seizure which caused a car accident, the patient (my husband) was on a trolley the entire time from Wed evening to Sat morning. I had been admitted myself to the ED in Drogheda shortly after the new section opened, and the difference in the few years was unbelievable. When it first opened, there was one patient to a cubicle, there was so much space, and all tests were carried out on the day. A few years later, there is barely any space to move with trolleys all along the corridors, and 2 trolleys to a cubicle, which don't even fit in. The cubicles were obviously designed for only one person but the system is overloaded, as are the staff. The staff were doing their best in the situation but it seems to be an awful work place. My husband ended up being discharged without the necessary tests being completed as they had no idea how long it would take before they could do the test and he would have to stay on the trolley in A&E as there was no way of knowing when a bed would be available.
|This user's rating:||47%|
I would highly recommend anyone to have their baby in OLOL, the level of care I received was fantastic and the care I saw other patients receiving was brilliant. Well done, keep up the good work.
|This user's rating:||87%|
Attende the ED with my mother-in-law in Sept where she was neglected and her treatment was not carried out appropriately. Tonight, attended it again with chest complaints. Again she had to wait over eight hours to be seen by a doctor. The staff did not even listen to what was being said and had no humanity. They don't seem to have any caring skills anymore. I spoke to one nurse who told me it was my choice if I wanted to leave, and didn't seem at all caring in their role.
|This user's rating:||47%|
Over seven hours wait in A&E for stitches to face due to car accident. Needed toilet paper from toilet to stop blood flow.
|This user's rating:||39%|
Had to attend the fracture clinic a number of times over a six-week period. I found the reception staff in both A&E and for the clinic to be excellent face to face. Found it very difficult to get through to A&E on the phone. Nursing staff were pleasant in the clinics. I would not rate the doctors I encountered very highly. In the main they created a poor impression, reluctance to introduce themselves with anything but their first name. One doctor didn't introduce herself at all. Another doctor wanted to know why I wanted to know his surname. I would expect all doctors to wear clearly visible name badges. It is both reassuring and informative for a patient. A patient should be able to find some info on a medic who has just treated them in a clinic. There seemed to be quite a number of junior doctors in the clinic. This isn't always a bad thing but in our experience here, one of the junior doctors we met on our first visit to the clinic seemed knowledgeable and consulted with a senior colleague. However on our second visit he was contradicted, undermined and criticised by the doctor who was dealing with us. Not very reassuring. Final doctor we saw in our visits, was someone we had observed during previous visits. They still looked to be in a bad mood three weeks later. Didn't introduce themselves and seemed under pressure to get through as many files as possible and was unconvincing in their approach and manner. Overall my experience was not as bad as I expected. There were long waits in the clinics, that is probably to be expected. However I wouldn't expect that the doctors would be the part of the process to leave the poor impression.
|This user's rating:||57%|
The hospital was visibly dirty. My husband brought in antibacterial wipes so I could clean my area of the ward. The staff while very over worked lacked any kind of compassion associated with the nursing profession, they were in fact mean. In the three days I was a patient only one nurse was in any way nice to me. The ancillary staff delivering meals were utterly obnoxious and just plain rude. Nothing regarding my care was explained. I had an episiotomy and on the third day as I was leaving I had to ask for my stitches to be checked. The only one available to do it was a student midwife. I do not think I will return to the Lourdes if I am lucky to fall pregnant again - the place is an accident waiting to happen.
|This user's rating:||77%|
Lying on hospital trolley for duration of my stay, no beds available. Absolute Disgrace! HSE management should be sacked!!!
|This user's rating:||67%|
On the recommendation of my GP I had a 24 hour blood pressure monitor fitted at the Lourdes Hospital, Drogheda on 31/07/14. I returned the monitor to the hospital on 01/08/14. Despite several telephone calls by my GP's secretary and by myself I have still not been provided with the results to date, 22/10/2014
|This user's rating:||37%|
I was brought in by ambulance with a fractured ankle. I also had an arm injury on the same side. I was extremely immobilised. I was in from Sunday night to Wednesday afternoon but I was only washed on Wednesday morning when I begged to be washed. I thought I would die of sepsis. Nurses had an attitude of complete contempt for the patients, they were obnoxious and unprofessional. I refused post-op morphine and the diphene was upsetting my stomach. I couldn't eat the over-processed crap they thought was food, but they had no particular interest in my upset stomach, just irritation that I had the nerve to require assistance - i.e. I needed nursing help with my physical incapacity to deal with my bodily functions. I would rather kill myself than be dependent on such people. It was like being thrown helpless into the clutches of a gang of very spiteful children.
|This user's rating:||38%|