Accident and emergency is completely shocking. A new building that is completely overcrowded. NO DIGNITY shown to people waiting for treatment. No sensitivity shown to patients on trolleys by staff. For example, patient on trolley right inside the door. People leaving the area have to push a button to open the door, to do this you had to reach over a person on a trolley right under the switch. I was shocked that someone thought it was appropriate to park a trolley in this location. Huge visitor area but overcrowded patient area. Who designed this facility? It was designed recently but is it COMPLETELY inadequate. It is complete inadequate!! Nurses talking on the phone about patients' medical problem's, patient records left on a counter in public view. A complete air of incompetence, disorganisation, and poor standards . It would make you feel ashamed to be Irish. Also noted a lot of staff from foreign countries - where are the staff our universities are training? Why are they not on the words of OUR hospitals. Taxpayers are funding their education, they should not be allowed to go off abroad until they have given some service to our hospital here first. First five years after graduation should be REQUIRED to be in an Irish hospital. END OF STORY. Overall impression is chaos, incompetence, poor management, understaffed and not enough Irish staff.

I have given high scores because they do their best under extremely difficult circumstances. This hospital needs more funding urgently. I waited nine hours with my arm broken in five places and got no pain relief as I was on a trolley waiting. I had a botched surgery as well and spent a month in this hospital recovering.

Excellent doctors and staff on visit February 17th 2018.

My partner was brought in by ambulance - was treated brilliantly in recuss and was then moved to a ward. When we entered this ward, there were 2 non-English speaking nurses who did not follow any instructions given by the recuss team. My partner had a health scare in this ward, and when I went for help off the nurses, they just looked at me and walked away. There was a team of doctors after entering the ward, and they cared for my partner. He was admitted but nobody could explain to us what to do if he became sick again at home. Appalling service and food was just crap.

5 star service.

Fabulous unit but without such fabulous staff, there would be no point to it. I have many dealings with family members who attended hospital and cannot fault the care given.

Everything was orderly and fast moving, from A&E to the Eye Clinic. I had to wait around after being treated before I could drive so had some time to observe. I was surprised at how the waiting areas at the various clinics got emptied by 6pm. The whole place looked clean.

Arrived A&E at 5pm on a Friday, finally got a trolley at 3.30am. The place was absolutely freezing as air con seemed to be on and no blankets where available. I actually put a pair of socks on a man who was freezing and in pain. Loads of trolleys as always. At 6am, was asked to sign the insurance form as I was being admitted. I was taken down to another area, quickly cleaned and put in bed. On inspection the next morning to my horror I was sleeping on a mattress cover (no sheet) and a badly stained top sheet. I asked for this to be replaced, then used it as s bottom sheet as they had none. Also NO pillow cases, horrified at this . I was informed they hadn't yet received enough bed linen. Most patients wore their dressing gowns in bed as was so cold!!!!! Also this ward is meant to be a two-day max stay but I'm now here five days. No shower facility as water from shower runs onto ward floor. What a waste of time to admit someone on a Friday and do nothing until Monday, but of course I'm a private patient so you can claim big money for my stay. As a private patient I would have expected a little bit more. I basically spent my time sitting around. Expected to be discharged today but they said sure we will do another test, but oh can't do it today not sure what day we will keep you in until!! More insurance money. The HSE need to get their act together, the whole system stinks.

Disgraceful. Long waiting times. Completely misdiagnosed. Was told not to ring them, they would ring me.

Got great care. Nurses in 2B were excellent.

My daughter recently attended UHL for a procedure on a Monday. We were delighted to receive a cancellation on the Thursday previous for the operation. On arrival the woman in the admissions office was pleasant, helpful and upbeat. The nurses on the Rainbow ward were kind, attentive and very caring. The atmosphere was very relaxed and calm. We were lucky to meet the consultant and his team on three occasions all of which I couldn't praise enough. (We were public). They were so geared towards making it as relaxed and calm as possible and explained everything perfectly. The nurses and theatre team were amazing!! They really tried to explain everything in a lighthearted manner while also reassuring us the anxious parents!! My daughter said she also met a lovely nurse in recovery who I am very grateful to. All I can say in a time of hard times in nursing and medicine is congratulations on this amazing team. The food, cleanliness, staff, security, facilities for kids I cannot fault. I cannot thank ye enough.

My wife attended the A&E department at 8.20pm and was not seen by a doctor until 3am who took blood tests.The results did not come back till 6am. Myself and my wife were sitting in A&E with patients who were injured and bleeding. In the meantime, two people who were escorted in by Gardaí were seen to straight away. We had to go back the following morning at 9.30am and waited for a doctor until 4pm and were told none was available. My wife needed a scan on her leg and was told to come back the following day as they were too busy. We went back on the Friday at 2pm and got the scan at 2.15 pm. We were told by the radiogopher that it looked clear but a doctor had to review it. Three hours later, no doctor had reviewed it. We left the hospital then and left my wife's phone number. We have still not received a call to say if everything is okay five days later. This hospital should be closed down.

It was a disgrace the way the hospital left the patient in chronic pain. They asked 10 times for pain relief and had to wait forever for someone to get back to them. Only for a really nice nurse who came on and actually did her job, not like the rest of them.

The new A&E cannot open soon enough! More capacity is needed. Currently, there is a lack of staff and mistakes being made. Privacy and compassion is NON-EXISTENT in this hospital.

After visiting A&E, I was admitted to a stroke unit. My medical was one of the best I've had in years. Hygiene and cleanliness in the ward was excellent. I counted in the space of two hours, four visits by cleaning staff who each time, cleaned every spot of the ward. I personally would recommend the cleaners for an award for their non-stop work and friendliness towards patients. People forget that cleaners and catering staff are as much part of the wellbeing of the patient and these stood out to me.

I had a fairly positive experience. A&E was fairly quick to get my pain under control but waiting a long time for results which were incorrect. However I attended the Surgical Assessment Unit five days later and got 100% care. Appointment was at 1pm and I was admitted to a ward and in a bed by 6pm. Found the nurses weren't over friendly and some were quite snotty, but they are under a lot of pressure. Food was fairly vile but I was too sick to care but one day the scrambled egg and tea smelt of fish and we heard the dishwasher was broken. I did get an infection in my arm from the canula, not sure how that happened. Overall I would have no fears in going back to the regional. Thank you for my care.

I want to thank all the staff in 2c for the wonderful care I received during my recent stay, they took caring to a different level. Sister Carmel was a lady and nothing was a problem to her or any of her staff. One of the things I would like to see happening is that more nursing staff be made available to this ward as the staff are under severe pressure.

Would like to thank this hospital for making me realise how I should have never made the trip to A&E for help and remind myself to never go back there ever again after the 'care' I received. I was first admitted three weeks prior to my second visit and sent home misdiagnosed!!!! I went back still in pain and was admitted for six days and eventually told there was nothing wrong with me and the pain I had (which turned out to be serious) was all in my head! I eventually had enough and discharged myself and went to an outstanding brilliant hospital who dealt with my health issue straight away, no problems. Turns out I was right and the pain wasn't in my head. I'm only sorry I did not discharge myself sooner!

Disgusted with the way my son was treated in this hospital last week. They are very lucky nothing serious happened him after being discharged wrongly!!!!

My wife was very unwell but received excellent care from Prof Lyons and his team. Everything was explained and she responded quickly to treatment. The staff were always courteous and good humoured despite being very busy.

Poor service.

Went to the hospital as my son was having an allergic reaction and felt concerned in case his condition worsened. Waited about 30 to 40 minutes to see triage nurse. When I went to sit i was told not to as they was vomit on the floor from a previous patient. Son was examined and she advised me to go to my doctor to get him allergy tested. We were lead down to the children's waiting room/play room. It was very dirty with a large hole over by the wall in the floor. Anyone could have tripped over or a small child could have wedged their foot in. There were paper vomit bowls on the floor which had been used and not cleaned up. Leftover sandwiches and wrappers on the windowsills plus used plastic syringe dropper things on the floor. After an hour or so of waiting my son was feeling a lot better and the swelling and hives had subsided so I told the nurse we were leaving as I felt we were going to pick something up in that place. Very dirty and poor children waiting for ages to be seen. Hope I never have to return.

I am not praising the hospital as my husband had very poor care there. However, I was so happy with everything to do with the dermatology department.

A&E paeds excellent! Very short staffed on the wards. Some nurses exceptionally nice! For five days, the floor in the room was never cleaned, only once when new patient was being brought to the room was that section of the floor swept and mopped! Private patient paying a lot for health insurance and not given a private room. Many rooms free but they were treated no differently from another patient with medical card or no insurance. So why pay?

Poorly staffed to cope with capacity but staff are coping as best they can. The doctor was able to deal with me quickly and efficiently as I could explain my complaint and symptoms to her. Communication was very good from all staff in A&E including radiology but the general management of the department needs a major review. I do no think the hospital managers realise how bad the issue is on the ground during busy hours. I left that night and came back in the morning to avoid the 12 hour wait. 30-40 people on trolleys is not good.

On a trolley in A&E for two days with pneumonia. This is a type of hell. And we are still in it.

The doctors, it seems, don't tell the nurses anything and they don't listen to you. Four times my mum had to tell them she was in earlier on this year with similar pain. She waited ages to be seen and was given no pain relief. She was on a trolley for over 12 hours, then put in a ward, then moved again to another ward where it smelled and was dirty. She had no locker to put her things in, just the bed, and she is a VHI patient. Never returning to this hospital ever again.

The worst hospital in the world. I was there recently and after seven hours waiting I gave up. We have had to go there a few times and sitting there with a baby or serious injury for 10-20 hours, is not acceptable. I was told by the nurse that if I left to get money for water I would have to wait as a new patient again. Seven hours with no water, no food, no phone.

Total confusion as to the reason for presenting at Emergency room. Medical records were read incorrectly and a patient was put in an isolation room when it was not required. Moved out of room with no explanation to her family by a porter. Failed to administer regular medications to patient for three days even though the list of regular meds was provided on admission and on file from a previous outpatient's visit.

Never ever will I set foot in this place again. In the recovery room, a smoker smoked in the bathroom and as I was very nauseated and had to leave the room. No one to be seen and when I complained about the smoke, a nurse told me 'SIT THERE'. I was still half sedated and very nauseous and just wanted to lay down. After so many times asking for a bed and being ignored, I walked out as I was cold, sick and too sore to sit. They brought me back twice with the promise of a bed and as soon as I entered a ward, they told me pointing at a small chair SIT THERE, no explanation. I walked again.