St Luke's General Hospital Kilkenny
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- » Children waiting up to five years for eye care (23-03-2016)
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- » 7,700+ patients on trolleys during May (12-06-2015)
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- » Root causes of self-harm must be tackled (09-10-2014)
- » Revamp planned for non-hospital care (08-10-2014)
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- » Shock report on mental care suicides (24-06-2014)
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- » PAC chair wants health chiefs to resign (12-06-2014)
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- » Govt halts medical card reviews (29-05-2014)
- » Medical card cut plan hits legal snag (29-05-2014)
- » Cancer patients hit by medical card cuts (19-05-2014)
- » Waiting lists on upward spiral again (15-04-2014)
- » HSE says Ä1.6m in top ups should end (14-04-2014)
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- » HSE ultimatum on private practice (31-03-2014)
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- » New drug cost-cutting scheme (01-11-2013)
- » HSE promises better info on medical cards (30-10-2013)
- » HSE denies medical card cull (30-10-2013)
- » Ä200m HSE bail-out now likely (23-10-2013)
- » HSE, Minister defend medical card system (17-10-2013)
- » Massive health cuts in 2014 (15-10-2013)
- » UHG and national maternity care slammed (09-10-2013)
- » IMO agrees to re-enter talks on doc strike (09-10-2013)
- » Junior doc strike hits services (08-10-2013)
- » Emergency patients face strike delays (08-10-2013)
- » Hospitals face cuts under shift sanctions (02-10-2013)
- » Doctor strike now almost inevitable (02-10-2013)
Below are the general comments about St Luke's General Hospital Kilkenny as posted by people who have completed the online survey.
Listing 1 to 30 of 301 comments.
Psychiatric hospital in Kilkenny is terrible.
|This user's rating:||38%|
I was recently a patent here when I had severe stomach cramps. When I entered I had to use a wheelchair because I couldn't walk and there was plenty to go around. I was moved straight to the maternity and labour ward where I was assessed by an excellent team of nurses, midwives and doctors and surgeons. I am 22 weeks pregnant and after having three miscarriages in the last five years this is my miracle baby as I had given up hope of having another baby. The staff treated me with respect ad dignity, they helped and reassured me that my baby was ok. Later that morning I was diagnosed with severe gallstones and treated with the best care possible for five days. Me and my partner owe everything to the nurses in Kilkenny for helping me and our baby and the surgeons who explained everything from the procedure that will be happening to when I deliver my baby in March. Words cannot describe how much these men and women helped me. They were so good and caring looking after me and my baby. I'm home on bed rest and have to take it easy until I have the baby.
|This user's rating:||97%|
Day ward was bright and spotless.
|This user's rating:||99%|
My wife went to A&E and had to leave after three hours sitting in waiting area. She went to Caredoc instead. Hospital is very very poorly run with nobody taking ownership of the issues. I am tired, as is every other tax payer, of hearing that they can't get staff. Before they had received a multimillion euro hospital, thanks to the taxpayer again, they complained about the facilities. Now they have moved to 'we can't get the staff'. Hospital is a disgrace. The cost of Ä4 for parking is too high. My mother recently was admitted to hospital and had to wait five hours to have a doctor sign her out. Why? There is skeleton staff on at the weekends - why? Same number of people are in beds all through week. Why reduce staff on weekends? Wasting more tax payers' money leaving people in beds that don't need to be there and taking more tax payers' money by billing us for leaving them in the beds.
|This user's rating:||31%|
My mother was recently admitted to the new emergency block at St Luke's Hospital with severe headaches. The medical staff who attended her were very professional, efficient, friendly and caring, while the Acute Medical Assessment itself seems to be very well managed and is spotlessly clean and modern. The waiting room is close to the nurses' station and the nurses would periodically come to check on patients asking if they were OK or needed anything. From my mother's assessment to the results of her scan took three hours and the care she received was wonderful.
|This user's rating:||99%|
Uneducated hospital -I feel that if you suffer with endometriosis, you will not be taken seriously.
|This user's rating:||28%|
I went to the A&E with a broken foot, nurse was lovely. Had scan and the plaster fitted, had to go back twice as was having trouble with cast on both of these occasions I had the same nurse, she was absolutely brilliant. I was a bit teary and she put my mind to rest, she answered questions that they didn't in the fracture clinic in Waterford. All the girls I met in St Luke's were brilliant and I'm grateful to you.
|This user's rating:||99%|
This hospital is very poorly run. Waiting times are disgraceful and need to be brought to the publics attention more. Staff in A&E are not one bit friendly.
|This user's rating:||35%|
My daughter was rushed into the Emergency Department, she was clearly having an allergic reaction to something. She had been at a kid's birthday party where she ate a chocolate bar, which may have had nuts in it. While in the hospital she went into anaphalactic shock and had to be given an antihistamine, steroid and also an epi-pen had to be used. She was admitted overnight and the following morning I spoke to her consultant and he advised me how exactly to use the epi-pen if she needed it again. She had blood tests taken and I was told I would be given the results in a couple of weeks at the allergy clinic she was being referred to for tests to confirm that she is allergic to nuts. Nearly SIX weeks later I rang St Luke's Hospital to check with the allergy clinic why she hadnít received an appointment yet. The lady I spoke to had NO referral at all for her, she had never heard of her. I was transferred to the consultant's secetrary and she checked on it for me and I was told my daughter's chart had been left in the doctor's office. When the secretary read her discharge note she said that she would get onto the allergy clinic and ask for an urgent appointment for her. It is now two weeks later and surprise surprise I still haven't heard from the allergy clinic. What is going on? I cannot believe my daughter's life is being put in danger!!!! No exaggeration she could go into anaphalactic shock at any time as I donít know for certain what she is allergic to. My heart is in my mouth. She needed these tests weeks ago and still havenít received an appointment for her.
|This user's rating:||59%|
All staff excellent.
|This user's rating:||97%|
Short tempered nurses, I don't make this comment without understanding their stress levels. The nurses are unapproachable. When they actually talk to you they seem more human after a few minutes, but by then the hurt is already caused!
|This user's rating:||40%|
The hospital was filthy, blood and vomit in the bathroom for at least two hours. The patient's private area was exposed in the casualty room in full few of other patients without warning, as in the nurse pulled down their pants without asking or explaining. Snide comments were made by nursing staff, and could be overheard speaking rudely (in the open) about other patients.
|This user's rating:||36%|
Admitted through A&E for gastroenteritis. Kept in for three days. Hospital severely understaffed. Some nurses were caring, others inconsiderate. I lay in the bed one day waiting 45 minutes to go to the toilet. I called numerous times and no one came to assist me. I'm surprised I didn't end up with a UTI. The overall cleanliness was a zero! The food I was served came with cabbage which was brown in parts, real smart giving me (a patient with stomach issues) food that could make me sicker. During my entire stay I wasn't offered antibiotics even tho the doctors had no idea if my gastro was viral or bacterial. There were also no tests done to see if it was bacterial. It was suspected that it had been from food that was contaminated. I was sick for six weeks after and believe I could have been treated a lot better. Overall 70% of the staff seemed quite NUMB.
|This user's rating:||48%|
My uncle was a patient and although he passed away, when he was ill and receiving care, the nursing staff was very kind, patient, caring and professional towards him and my family. They explained everything well to us and were very supportive to my uncle and to us when he passed away. I am so glad he there as the care was very good by all nursing and other staff. It would be unfair to name individuals as there were staff I did not meet but I do know they were good to my uncle from other family members.
|This user's rating:||82%|
The only time the nurses look busy is when it's the doctors rounds in the morning. They have no respect for old people.
|This user's rating:||40%|
My one year old son was admitted with vomiting. After almost one week in the hospital, doctors kept saying it was a vomiting bug and virus. We did meet one good doctor and one nurse who was amazing. Luckily my son was diagnosed and helped in another hospital. I would not bring a dog to this hospital, let alone a child.
|This user's rating:||22%|
My 80 year old mother was admitted through the Medical Assesment Unit and the treatment she received was disgraceful. I asked one nurse to help me lift my mam up in the bed and she told me that she did not do lifting?? My mam was moved to the Day Ward for three nights and only for one lovely care assistant there, I don't know how we would have managed. The nurses wrote on her discharge form that she needed minimum help with eating, but both days either the care assistant or myself fed her. She was discharged on a Saturday so no doctor around to write her prescription. It was a horrendous experience and one not to be repeated.
|This user's rating:||37%|
Poor care given as usual.
|This user's rating:||33%|
My mum attended St Luke's with pain down her right side, which at the time doctors believed may have been a spinal injury. Despite the instruction to keep my mum bed rested until tests were completed, agency nurses took her out of the bed which caused considerable pain and upset to my mum as she then didnít trust the nursing staff after they refused to listen to her and caused her more pain than necessary. To add to this, when I called in the morning for an update on how my mum got through the night, the agency nurse told me she didnít receive a handover and knew nothing about my mother or how she was! I was appalled. My mother was terminally ill while in the 'care' of St Lukeís but the staff couldnít communicate on her wellbeing!!! My mum never made it home from hospital after being in the care (I use this term loosely for St Lukeís Kilkenny) of the HSE and this is not how a woman with terminal cancer should be treated. Where was her dignity and respect in the eyes of your staff! Itís a disgrace that a woman in her final days would be treated with such disrespect and caused unnecessary pain. Regards, Linda.
|This user's rating:||25%|
Needed to go to the A&E deprartment as I badly cut my hand using a chop saw. Was seen immediately by the loveliest nurse you could meet who stayed with me throughout my stitching. Dr Louie (I think thats how you spell it) couldn't have been nicer. They both kept me so at ease and made me laugh which hurt more than the hand did. The only drawback was there was no food or tea available as it was late at night but my lovely nurse Denise made me a cup of tea and even gave me one of her own buns that she brought in. So to Denise and Dr Louie I can't thank you both enough. It's a shame more nurses and doctors can't be like you two.
|This user's rating:||81%|
Patient had a short-term stay in St. Luke's. On the patient's arrival, the next of kin informed the nurses that the patient had a penicillin allergy. On one of the nights the patient's tongue swelled up through the night, indicating that this was a reaction to medication. Family were told that an investigation into the medication given to the patient would take place. We still have no findings of this 'investigation'. Mid way through the stay the patient had to go to James's Hospital in Dublin. Was told before leaving St. Luke's in Kilkenny that the bed that the patient was in, in Kilkenny, may be gone when they return from Dublin. Before leaving for Dublin, by chance a cardiac nurse came to patient to fix a monitor sticker that had come loose. The nurse asked the patient if anyone had explained about the procedure that the patient was going to undergo in Dublin. NOBODY HAD EXPLAINED ANYTHING TO THE PATIENT. NOBODY HAD GIVEN THE PATIENT A BOOKLET REGARDING THE HEART. So this nurse was kind enough to go through the procedure with the patient. The patient was then discharged when they returned from Dublin. Patient wasn't given any advice e.g. dietary requirements, no after-care advice given. NO LETTER WAS GIVEN TO THE PATIENT FOR THE PATIENT'S GP. This is worrying that the patient happened to be discharged on return from Dublin, as told before the patient left for Dublin, the bed the patient was in could be gone. This leaves the question 'Was the patient discharged on the basis that there was no bed available?' I think the answer is clear. When the next of kin of the patient rang St. Luke's for a letter for the patient's GP, the next of kin was told that 'We cannot find the patient's notes at the moment'. The running of this hospital is a joke.
|This user's rating:||30%|
Hospital very dilapidated. Needs a deep clean and painting. Chewing gum on curtain around my bed. Nurses amazing but so understaffed they just didn't have time to give to patients. After birth of baby, lights in ward left on 24 hours allowing no rest time for mothers and is hoovering wards at 11.30 at night really necessary?
|This user's rating:||57%|
The hospital is ok for maternity I suppose depending on who you are dealing with.
|This user's rating:||41%|
I couldn't say enough about the care I received in October from Mr O' Sullivan and every one of the midwives and SCBU nurses I met. They were professional helpful and their care was excellent under very stressful working conditions. Also the theatre nurses were brilliant. The girls cleaning and giving out meals were always friendly and helpful. Overall I feel maternity and theatre staff in St Luke's are one of the best.
|This user's rating:||93%|
i would choose to take any of my children back to St Luke's. My son was very ill and was in for 12 days in total. He was a mystery to everyone until after a week his appendix burst and he had surgery. Everyone from reception staff to housekeeping were helpful and the team of nurses there are fantastic.
|This user's rating:||93%|
I'm writing to complain about the treatment of my husband following an accident. He was sent home still in pain after a road traffic accident (head-on collision) even after I questioned the doctor. I was told an x-ray had been performed and no bones were broken, I said I wasn't happy as he was in agony in the ambulance. The attitude of staff five days later when I had to return my husband to the hospital was beyond belief. I was even questioned by one doctor about my husband's mental stress levels as he felt his reaction to a physical exam was over-stated and another said it was just a kidney infection most likely. Not until the consultant arrived were the staff taking my husbands complaint serious. There was blood in his urine which turned out to be a torn spleen! This is a life-threatening injury and could have turned out so much worse. My husband was admitted immediately for five days. During this time we met the doctor who initially dealt with my husband and he was genuinely concerned and sorry to see my husband was once again in hospital. He had checked up on him when he seen that he was readmitted and apologised for not catching the issue with his spleen, he was gracious and genuine and utterly professional. This was and is highly appreciated. Returning on another day, once again due to severe pain, the staff member was ignorant and complained to another nurse that they were 13 days non-stop on A&E. They examined my husband and found severe weakness and tenderness to his spleen/ kidney area. I questioned why he wasn't getting a CT SCAN and that getting another x-ray wouldn't show anything, even an ultrasound would have been better. I was told his bloods were fine and blood pressure was okay but when I asked about the blood in his urine the staff member was completely at a loss and had to go check it! They hadn't even read the file! My husband was kept overnight. Waiting to be discharged an ultrasound was ordered by the consultant, the day ward couldn't contact the ultrasound department so after 2.15 pm I went down stairs only to find five members of staff chatting and laughing with the phone off the hook. On telling one that the day ward were trying to get through as they were discharging my husband, they raised her hands in the air, raised their voice and basically yelled at me that it's the consultant that needed to contact the radiologist, my husbands name wasn't on the list and wouldn't be seen today!!! I re-iterated that the day ward were waiting to discharge my husband and to free up a bed. Walking away in front of the public x-ray waiting area, embarrassed and mortified I returned to my husband, told him what happened and then he physically left the hospital phoning them on our return home. He was so angry, hurt and insulted as he knew how upset and worried I had been. It was the straw that broke the camel's back. The initial misdiagnosis was bad enough but the horrific treatment towards my husband has lead to him being further stressed and insulted. While we fully understand and appreciate the hospital staff are under immense pressure and errors can occur we cannot forgive utter rudeness, ignorance and genuine lack of consideration. My husband has another CT scan appointment soon and feels physically sick at the thoughts of having to go to St Luke's Hospital once again in case he encounters certain members of staff.
|This user's rating:||51%|
No one wants to be in hospital, but I find the staff in st Luke's from cleaners to doctors and consultants to be very good, and helpful even though they are under huge pressure from cutbacks.
|This user's rating:||89%|
Men and women in a ward - 15 in total using 2 toilets. Men urinating beside your bed, another blind man drinking his own urine because the nurse told him his soup was at his right hand and left him as he picked up his urine bottle by mistake and drank that then went to sleep every hour and woke up to start masturbating on numerous occasions for us to see, will I go on !!! Man naked beside my mother's bed at 4 am couldn't find the toilet! My mother was there for five days and is left traumatised, never again will she or anyone I know ever set foot in that hospital again I would rather die!!!! Disgraceful.
|This user's rating:||24%|
Very, very good
|This user's rating:||88%|
I was referred to St Luke's X-Ray and A&E Department by my GP. I am very impressed by the quality of care I received from the medical professionals on the day. I would also like to commend the admin staff in X-Ray and A&E who have assisted me in arranging follow-on appointments since my visit. The care, efficiency and friendly approach is in stark contrast to my experience with a different hospital in the State.
|This user's rating:||99%|