St. Vincent's University Hospital
Click here to view general comments for a specific hospital:
- » Children waiting up to five years for eye care (23-03-2016)
- » ED nurses to be balloted on industrial action (04-11-2015)
- » 7,700+ patients on trolleys during May (12-06-2015)
- » ED patients 'will die' due to overcrowding (06-01-2015)
- » Root causes of self-harm must be tackled (09-10-2014)
- » Revamp planned for non-hospital care (08-10-2014)
- » HSE figs 'confirm patients are suffering' (24-09-2014)
- » Shock report on mental care suicides (24-06-2014)
- » Medical card policy - then and now (17-06-2014)
- » Govt approves scheme to return cards (17-06-2014)
- » PAC chair wants health chiefs to resign (12-06-2014)
- » HSE had surplus of €31m last year (12-06-2014)
- » Govt halts medical card reviews (29-05-2014)
- » Medical card cut plan hits legal snag (29-05-2014)
- » Cancer patients hit by medical card cuts (19-05-2014)
- » Waiting lists on upward spiral again (15-04-2014)
- » HSE says €1.6m in top ups should end (14-04-2014)
- » HSE may outsource admin work (06-04-2014)
- » Finance control issues at homecare firm (03-04-2014)
- » HSE ultimatum on private practice (31-03-2014)
- » Health now 'doing less with less' (31-03-2014)
- » Shock findings in HSE agency audit (19-02-2014)
- » Two hospitals face fines over top-ups (14-02-2014)
- » Patients taken off waiting list 'in error' (13-02-2014)
- » Hospital filled CEO post without approval (04-02-2014)
- » Hospitals facing massive cuts (31-01-2014)
- » Service will struggle to meet demands-HSE (14-01-2014)
- » Cancer hospital chiefs got charity top-ups (09-01-2014)
- » Vincent's CEO gets nearly €300,000 (24-12-2013)
- » St Vincent's still tight-lipped on top-ups (20-12-2013)
- » HSE targets €1bn in cuts/savings (18-12-2013)
- » Ex-CRC chief got lump sum from charity (11-12-2013)
- » HSE denies it knew about CRC top-ups (03-12-2013)
- » Holles St not pay compliant - HSE (27-11-2013)
- » 'Pay compliance pledges not valid' (27-11-2013)
- » Holles St Master says all her pay authorised (21-11-2013)
- » Savita hospital defends record (18-11-2013)
- » Hospitals say cuts threaten patients (06-11-2013)
- » New drug cost-cutting scheme (01-11-2013)
- » HSE promises better info on medical cards (30-10-2013)
- » HSE denies medical card cull (30-10-2013)
- » €200m HSE bail-out now likely (23-10-2013)
- » HSE, Minister defend medical card system (17-10-2013)
- » Massive health cuts in 2014 (15-10-2013)
- » UHG and national maternity care slammed (09-10-2013)
- » IMO agrees to re-enter talks on doc strike (09-10-2013)
- » Junior doc strike hits services (08-10-2013)
- » Emergency patients face strike delays (08-10-2013)
- » Doctor strike now almost inevitable (02-10-2013)
- » IMO denies 'triple pay' claim (02-10-2013)
Below are the general comments about St. Vincent's University Hospital as posted by people who have completed the online survey.
Listing 1 to 30 of 330 comments.
A&E wait time are unacceptable.I can get better faster and more efficient care for my dog when I visit my local vetenary hospital.
|This user's rating:||42%|
Visited the A&E department of this hospital. I see a consultant privately in another hospital but as it was a Sunday I had no choice but to go to A&E in severe agony. I was seen in triage immediately but as soon as they heard I see a consultant in another hospital they recommended I see them on Monday am. They offered to give me pain meds and fluids for a couple of hours. No history was taken. I was given pain meds which are very hard on the stomach. I questioned the doctor about whether I should take this as I have a history of stomach bleeding and perforation. He said this wasn't an issue. I was discharged still in agony and recommended I follow up with my own consultant. I followed up with my own consultant a few days later after no improvement and was admitted immediately with severe tachycardia, temperature and spent 10 days in hospital recovering. I would be very hesitant to return to this hospital.
|This user's rating:||33%|
The hospital terrifies me. If I had any choice I would move out of Ireland. I have faced rude, arrogant and abusive consultants, I have been reduced to a jittering tearful state of breakdown and I have waited long hours in a wheelchair in pain. I have felt abused and the care I feel I get from there is verging on neglect. I have no idea how to change this for complaining against a doctor will never win them over to try better but in fact could make things a lot worse. What do you do if you are terrified of a hospital and have a progressive disorder. I for one would like to know. I hate this hospital. It scares me so badly.
|This user's rating:||30%|
I had failed surgery in another hospital and was transferred to this horrible hospital for emergency treatment. I was in a number of different units and the team was appalling. The nursing staff - I have never in my life witnessed such inhumane behaviour towards me, same for the caring staff on the ward. I've worked in two hospitals as a professional and I've never witnessed anything like it. I hope no one else has to put up with what I unfortunately did.
|This user's rating:||24%|
Hospital was dirty, staff rushed off their feet, no meds given, left in pain for 3 days, got a procedure done and thrown out of bed after breakfast, had to sit for 2 hours waiting to be discharged on a chair. Not acceptable.
|This user's rating:||20%|
I was sent two text messages for my appointment at 9.30am. I was there at 9.10am. The clerical staff could not find my appointment. My text messages came up with SVUH on them. However they would not believe me that I had an appointment at 9.30am. When I was leaving the hospital at 10.40am, they found my appointment, instead of just believing me in the first place. There were no apologies or anything else. This place is a dump.
|This user's rating:||27%|
In the last 4 years I have attended SVUH in relation to orthopaedic and ENT issues. Lead in time for initial appointments and some scans can be long. However, once you are in the system and make it to the outpatient clinics the attention was really good and I left feeling that I had been dealt with properly and professionally. I was very impressed by the IT system whereby a doctor seeing you at an OP clinic was able to draw up previous scans (done in SVUH) and the reports of the scans on screen immediately. Once you actually get to be seen the attention is every bit as good if not better than in certain private hospitals that I shall not mention. If the time lag on some initial appointments was shorter the experience would be so much better but that is a general problem with the public system. I have no complaint on follow up appointment time lags which were reasonable. In fact some would be absolutely no different to a private hospital as review dates are often determined for clinical reasons e.g. follow up review in 6 months time.
|This user's rating:||86%|
Orthepedics - Some basic level of customer care would go a long way to improving the often chaotic wait areas which are accompanied by surly staff and some condescending nurses. My whole experience was sub-standard. It has taken me time and distance to realise just how poor the operation really was.
|This user's rating:||35%|
What a nightmare of a place!!!! I was admitted through A&E. No words could describe conditions in there. My first time to experience it first hand. Everything seemed to be going fine and was to be admitted for a procedure until some doctor appeared from somewhere else in the hospital and was very rude and was difficult to understand. His attitude was what are you bothering me for go home and get appointment for outpatients. But I had already gone through all that and was in A&E sent by my GP as they'd done nothing about my condition for six months and so I steadily became worse over that space of time. I was admitted that night but nothing was done. Finally got appointment for September for procedure.
|This user's rating:||36%|
Admitted on Tuesday last week via A&E, due to my illness had no waiting time in waiting room and was brought straight in to department where I was swiftly looked after by a great team of nurses and doctors. A&E was so so busy but any staff member I came upon and needed their help helped me without hesitation, only downfall was spending 30 odd hours on a trolley awaiting a bed. This was a bed management issue not an nursing issue, got taken to St Brigidt's ward on Wednesday night where so far I have been looked after so very well by a fabulous group of nurses, great team work to be seen by all disciplines.
|This user's rating:||93%|
A&E staff very reassuring and thorough despite working under pressure, I felt very comfortable and was impressed by their professional attitude and caring approach.
|This user's rating:||69%|
I have had two very good experiences with SVUH, in terms of treatment and care. Of course, it would have been better if I had not needed it, but I found it very reassuring to be treated with respect and to see efforts genuinely made to ensure my dignity. That kind of support is itself healing, and I'm sure it aids recovery.
|This user's rating:||74%|
The lady at reception in A&E was wonderful. So sympathetic, efficient and caring. She even made us a cup on tea when she realised how early we had left home. The doctors, nurses and staff on St Michael's could not have been more kind, when my son was admitted. Cleanliness was 100%, food was hot and tasty and nourishing. The kitchen staff were very pleasant and caring to the patients. I WAS SHOCKED as we would not have got the same treatment in our local hospital. Well done St Vincent's.
|This user's rating:||100%|
Not enough staff at weekends.
|This user's rating:||78%|
Worst night of my life spent in an extremely cold A&E. While one nice male nurse said I could ask for pain killers during my eight hours in the waiting room, when I went looking for these in a lot of pain he was not there. The receptionist let me in to ask a nurse, at which stage I was very rudely told how dare I come in there, I was in the ambulance section and to get back to where I was. Will never attend a hospital again no matter what following my experience here. Massive pain and cold with no diagnosis of what caused the pain or any assistance with it.Very rude staff.
|This user's rating:||27%|
I have brought the matter to the HSE, Department of Health and the Irish Medical Council but it is clear that the protection of the institutions is more important than taking steps to hold consultants accountable for the neglect of a patient. I have told the Medical Council that the consultants I made complaints about have misled the council. I received a letter from the Council stating that my complaint was in bad taste and without substance.
|This user's rating:||23%|
Being treated for breast cancer for last 3 years, noticeable deterioration in care over time. Noticeably short staffed on ward, no one (clerical) available to answer phone re enquires from family, only when I text did family know I was back from surgery. Informed nurses don't have time to answer phone calls from family, which is fair enough, patients are priority. Room wasn't ready and I was left waiting in corridor for over 20 mins, nurse enquired of porter who said you could bring them up from recovery, set the tone for duration of stay.
|This user's rating:||57%|
Catering rather poor considering the money they must spend on it. Patients' bed trays often left out of reach. This is a training and management issue.
|This user's rating:||83%|
Wards understaffed. Food worse than poor. Wrapping a single slice of bread must be the worst waste of time ever.
|This user's rating:||85%|
I have had a number of tests and procedures all carried out by wonderful staff.
|This user's rating:||99%|
I was not happy with information given to me on how to receive my results of my blood test and when I will be seen again. I was told nothing.
|This user's rating:||71%|
24 hours in casualty. 15 hours until ultrasound. Treated identically to public patients including being put after the 24 hrs into 12-bed mixed public ward. I had health insurance so was covered for private room - no such luck. My health insurance was charged for ultrasound and the two minutes a consultant stood at my trolly in overcrowded casualty. I was beside a tiny computer workstation which was being used to triage patients. After 24 hrs in Vincent's and 9 hours after ultrasound doctors came on rounds. No privacy - I know what everyone around me had. I was told nothing found and discharged. Three days later and no better I attended another hospital and was kept in for treatment and tests for a week. Liver problem. I hope Mr Varadkar reads this site and takes action.
|This user's rating:||43%|
The most frightening and disturbing experience of my life. You would be better off in a concentration camp. The drug the doctor put me on - the side-effects were unimaginable. Not that the doctor or nursing staff cared. Severe nausea, headaches, dizziness, blackouts. It would take me over a hour to put on my trousers and socks and shoes. I would be having blackouts bending down to put on my socks and shoes. Not that anybody cared. The staff nurse would walk in and out and say nothing like it was most natural thing in the world. The doctor would raise their voice to me and look their eyes up to heaven. The doctor also kept running me down and humiliating me. I didn't have depression when I went in, however when I was thrown out I was very depressed and also in total shock at what had happened to me. I asked the doctor for a second opinion? They said no. I asked could I see another doctor? Then I was given an injection which stayed in my system for 12 days. My limbs were so restless that I could not even sit to eat at the table. I spent most of those 12 days walking up and down the long corridor of the hospital. I used to count the number of times the staff nurses would check the rooms at night. All of them only came in four times except for one nurse who checked hourly. I was awake every night I was there. My health is deteriorating rapidly. I blame the doctor in question and nursing staff for my very poor health.
|This user's rating:||27%|
While some of the staff in this hospital are very good and helpful and caring, alas there are others who are not very caring and less helpful. I found some of the security staff to be unprofessional and rude. Some of the porters were likewise, rude and insulting. Not nice, seems to be no proper over-sight or control or management in place. Not a pleasant experience.
|This user's rating:||56%|
A horrendous experience. Constantly moved patient. Nurses were very unkind, laughed at the patient who was experiencing serious side-effects from a drug. A third world experience.
|This user's rating:||29%|
Just shocked at the lack of care and respect I was given. I was in my consultant's room where I saw the consultant's colleague. I was almost in tears that I'd have to wait 18 months for a scan that I have already waited eight months to see someone about and after suffering two year in total with pain. The consultant's colleague who I was left with, insulted my weight and insisted that 80% of it is diet when I explained that I could not exercise without being in excruciating pain. They didn't ask or listen about what I ate and the fact that I follow a strict clean eating programme. I came out feeling very small and insignificant. I was told to go to X-ray and then go home. I was given no advice or suggestions on how to ease my consistent pain, no solution to my problem and was laughed at when I mentioned that I didn''t think I could go through another 18 months of this pain. I came home and cried because I feel so helpless and no solution was offered just that I was fat and I should eat less.
|This user's rating:||49%|
I would never come back to this hospital again. I went to the A&E with huge abdominal pain and I needed to faint in the waiting room for them to even be interested on me. After, I was left in a corridor in pain and without any doctor taking care of me. The nurse was the worst, complaining that I couldn't complain so much and criticising me for crying after they tried to put me a catheter in me 3 times. Anyway I stayed for almost 10 hours in the hospital and they only took bloods and an x-ray. I left the hospital without knowing what I had and with a promise of a call to do an exam and have an appointment with a gastro after. It took three months to know that I have gallstones and I need surgery. And I had to call all week to the hospital to know that. I had several public hospital experiences in Europe and this was the worst ever, from the way the staff treats people to the conditions and organisation of the hospital. I do not recommend this hospital for anything.
|This user's rating:||30%|
I am under the care of a consultant who is refusing to communicate with my GP and other members of the hospital. Because of the system in place he can refuse to respond and no-one can do anything about it. A doctor just has to ignore requests and no one can do anything about it.
|This user's rating:||37%|
I was under the care of three consultants and I was looked after very well by each one. Treated with kindness and courtesy every time. I owe my life to these men and also the nursing staff who work very hard and do an excellent job. Thank you to St. Vincent's Hospital.
|This user's rating:||96%|
This hospital is the best in the country.
|This user's rating:||100%|