Outstanding quality of care and attention. We hear so much in the media about the downside of the HSE but I couldn’t fault the standards of care on this occasion.

Older patients treated and spoken to like children. Flies in wards and corridors (not just in summer). Patients left with little or no dignity. Patients moved around to other wards too often.

My dad was a patient and unfortunately after a long illness in which I would have praised the medical team, the way he was treated at the end was nothing short of disgusting. Basically he was told there was nothing they could do for him, discharged him and put him in a taxi and sent to a nursing home outside their jurisdiction for 2 weeks 'respite' because he didn’t feel ready to return home. Needless to say Dad was readmitted to a different hospital by ambulance within days and died 3 weeks later. On admission to the other hospital, staff were shocked that James's had not put together a palliative care plan before discharge.

I believe there is a culture of rudeness at this hospital. Very little kindness shown to patient or visitors except by one male Filipino nurse who was outstanding.

I was in the Emergency Department. A catastrophe, they didn't do anything!

Hope these staff are looked after well by management and told how good they are.

I felt there was a toxic culture and adversarial approach to patients. There was a lack of professionalism and reflective practice. There are many well meaning statements on the walls, many good information booklets (if you search for them on the web), but the hospital they describe is nothing like the reality.

Attended A&E and was seen by the triage nurse almost immediately. I had a maximum 30 minute wait until being seen by the nurse practitioner who was able to fix me up. Excellent care and very efficient.

I attended with my 93 year old mother with a severe burn, she was seen promptly and great care was given to her. There was no prolonged waiting and not only was her burn attended to but the OT saw her and gave her great advice and assistance. Thanks to all involved.

Excellent care, dignity and respect.

Amazing people who went above and beyond to look after my husband Thomas Molloy in the five months he was a patient on the Keith Shaw ward. Without them and all the other staff, he would not be me with now. We will be forever grateful for the kindness they have shown to us.

Brilliant hospital all round xx

Keith Shaw Ward. Spent 7 nights and I am so grateful for the exceptional care I received. Dr Sarah Early is a wonderful, kind and approachable surgeon. My experience with her team has been very positive. The encouragement to get back walking was deeply appreciated. Staff were all outstanding. The pharmacist on discharge explained meds so well. Nurse on discharge so helpful in getting me ready for discharge. Everything explained so well. A stressful event was made so simple by these gifted people.

Consultant spent 5 minutes with me and never asked about any problems I was having with my condition or medication.

Very pleased with every department from in and outpatients to theatre to ward.

Every one that works in Keith Shaw ICU, nurses, doctors, care assistants, they are wonderful people who do an amazing job.

One of the reception staff in A&E was most unhelpful and ignorant. I hope they never have to go to A&E and meet someone like that.

Very happy with care I am receiving at James. Staff friendly and very helpful.

Efficiently processed through A&E with doctors referral letter. All staff were courteous and helpful and pleasant and mannerly. The whole process of tests etc was explained well and every stage of diagnosis was well organised. Admitted overnight and was moved with no problem to a ward with helpful staff - the porters and the ward staff.

I would be fired from my job if I treated my customers the way some of the health care assistants treated my relative and the family in general. Rolling eyes and tutting when asked to do something as simple as provide a commode/toilet assistance. Muttering comments that they already helped the patient earlier that day. Is that not their job?! I wonder if the FETAC/QQI qualifications are worth the paper they're written on. Some HCAs should do a compassion course, particularly those dealing with elderly patients.

I would not recommend this hospital to anyone. A&E has a horrible dirty bathroom. My friend was waiting to be seen for eight hours and she was not even given painkillers during that time because the nurse could not find a doctor to sign a prescription. My friend was given all sorts of tests, lots of different doctors asking the same questions but they were not really listening. Seven days later when she was crying about the diagnosis, they were ripping the sheets off her bed! It was very upsetting to see her being treated with such a lack of kindness or dignity. It was a terrible experience. My friend is dreading having to go back for further treatment. She was crying uncontrollably when she left. They told her to go to her GP again to be referred for other treatments because 'that's not their department'.

Very well run hospital.

Shocking scenes in the waiting room: drunks lying around, very hostile atmosphere. Incredibly dirty sanitary conditions at the restroom: just one available, in very poor condition, the other one out of order. No apparent waiting order on who is next and when. I was told a nurse would see me in 15 minutes after admission, but it took a full hour which I had to spend in that unfriendly room. The nurse was really very kind and gentle. But her cause was lost in that incredible chaos! She was interrupted several times by aggressive people knocking from the waiting room. And all this just to be told I would have to wait 12 hours to see a doctor, even though I had given them a clear indication on being in severe pain, having severe diarhoea with heavy blood loss. But the fault is probably not with the personnel, who looked totally overwhelmed by their mission impossible.

Very good and efficient. I had to wait a bit but that's to be expected as staff are overworked, but in general they treated me with dignity and respect at all times.

Public area toilets were appalling and have been so for many months despite complaints from myself and others. Frequently there is no soap in any dispensers, hand dryers broken for weeks on end and floors remain soiled for long periods between cleaning. These issues are a health hazard and unacceptable.

Attended an outpatient appointment with a family member. Doctor was very rude, unpleasant, unmannerly, and we came away feeling utter frustration and shock at his attitude.

Had to go to A&E late Friday night due to an allergic reaction. Was seen to straight away, reassured and treated very promptly. All the staff had a lovely manner, particularly Dr Ken. Kept in under observation for a few hours and watched the A&E staff attend so many patients, all with the same kindness and professionalism.

Dr. Gleason and dr Gillham are the best doctors, they saved my life!

It just 2 years ago, I was given an epidural for pain relief post operation (which was not explained or I would have refused it) it was not working at all in the right place and with the staff giving an Ice test every 15 - 20 mins I got awful bed sores on heels and bottom. Was attending for months after and daily nurses at home. Once these came to light in the hospital I felt I was treated as a laper in case I might sue???? Well that is how I felt. Was sent home with no instructions or plan of care. I live over an hour and 30 mins from hospital. Worst place on the planet. Was not told either that I would have bleeding 10 - 12 days post surgery.On another point the food would poison you. For example one evening for tea the plate had a rasher sausage pudding and beans plus FROZEN CHIPS FROM THE FREEZER NOT COOKED JUST PLACED ON TOP OF THE BEANS and I felt that was a good day............

I was in St James's A& E on an incredibly busy night. Between the time I arrived and the time I was actually seen by a doctor, 11 hours had gone by, and this was in the middle of the night. People were very angry at the wait they had and one poor nurse had to deal with all the angry comments from everyone, she had no one there with her. When I did eventually see a doctor she was fantastic, a lovely woman who explained everything to me and spoke to me like I was a human (unlike a lot of doctors in other hospitals!!) I ended up needing a brain CT scan the porter the radiology staff were all great, my overall experience at St James's hospital was a positive one, my only other negative comment to make would be the attitude of the security staff in the A&E who I understand have a difficult job dealing with the people who come into the hospital drunk or drugged but they were making it difficult for the patients and their families to get back in after going outside for fresh air or a smoke, they also stare at everyone making them uncomfortable needlessly.