Elderly relative treated condescendingly by nurses and ancillary staff. Not helpful to very ill and vulnerable person. Made him feel he didn't matter.

Attended the breast clinic after GP referral. During my exam a male entered the room accidentally. They wouldn’t give a mammogram because I was not the right age yet and according to them low risk. Good news though I will be the right age in six months and at that point I can ring and try book that scan. Oh and for my treatment and pain a nice hot shower should do it! Now I appreciate that there is major pressure in hospitals and what they consider low risk is not prioritised but to use age as a reason not to give someone a scan is just plain wrong. Not only that but the hospital is badly run down and in some areas very dirty. A lot of paper used that means your personal information is far from secure. I will be requesting a second opinion and looking to get the tests they wouldn’t give me elsewhere.

I can't recommend private 3 Saint John's ward enough. The doctors and nurses were just the most professional people I've ever met. The care and kindness I received will stay with me always. Thank you all so much for making my stay in hospital so comfortable and your attention to detail is unbelievable. Thank you all.

Worst experience ever. Lazy staff, lazy nurse. Nightmare. Asked at reception for waiting time and receptionist would not tell me average waiting time.

During my stay, the ward staff were very caring and professional, even at night when they were short staffed. Only thing that needs to be addressed is the food. As a vegan, the food was very poor as were some of the staff serving it, although there were some that did try to oblige.

Overall, St James is by far the best hospital I have attended in Dublin, and I can't really fault it on anything. I was attended to quickly at A&E by kind and efficient staff, given diagnostic tests without delay, and moved to a ward the same evening. The whole place was clean, efficient and well run, with wonderful staff.

Having worked as a chef/restaurateur in the private sector as well as working as a chef in a hospital environment both in Ireland and abroad, the meals I received were as good as the purveyors allow the kitchens to be. The staff taking the orders and serving the food were some of the friendliest and caring staff I have encountered. Would gladly have offered a job in my restaurant. They also went way beyond their job description in helping to accommodate individual whims where possible. A special mention to the nighttime staff who worked my unit. The only complaint I have is not at any hospital but at the people in power who pull the strings. If McDonald's can have the exact same food, process and taste anywhere in the world, why can't every HSE unit (kitchens is what I am referring to) have the same HACCP plan, menu, orders etc...

I would like to thank all the staff for their gentleness, kindness and consideration shown to me on the day of my appointment.

I had a great experience when I attended the A&E. I got a fright when I saw how packed the waiting room was but the triage nurse called me in quickly, took a blood test and did an ECG test there and then. Seen a doctor real quickly, great treatment.

Hours in A&E. They lost urine sample so had to do it twice. Doctor discovered an issue but did not know what it was because it wasn't their speciality, so got a letter of referral. Really bad service, very little concern for discomfort or anxiety patient is going through.

Outstanding quality of care and attention. We hear so much in the media about the downside of the HSE but I couldn’t fault the standards of care on this occasion.

Older patients treated and spoken to like children. Flies in wards and corridors (not just in summer). Patients left with little or no dignity. Patients moved around to other wards too often.

My dad was a patient and unfortunately after a long illness in which I would have praised the medical team, the way he was treated at the end was nothing short of disgusting. Basically he was told there was nothing they could do for him, discharged him and put him in a taxi and sent to a nursing home outside their jurisdiction for 2 weeks 'respite' because he didn’t feel ready to return home. Needless to say Dad was readmitted to a different hospital by ambulance within days and died 3 weeks later. On admission to the other hospital, staff were shocked that James's had not put together a palliative care plan before discharge.

I believe there is a culture of rudeness at this hospital. Very little kindness shown to patient or visitors except by one male Filipino nurse who was outstanding.

I was in the Emergency Department. A catastrophe, they didn't do anything!

Hope these staff are looked after well by management and told how good they are.

I felt there was a toxic culture and adversarial approach to patients. There was a lack of professionalism and reflective practice. There are many well meaning statements on the walls, many good information booklets (if you search for them on the web), but the hospital they describe is nothing like the reality.

Attended A&E and was seen by the triage nurse almost immediately. I had a maximum 30 minute wait until being seen by the nurse practitioner who was able to fix me up. Excellent care and very efficient.

I attended with my 93 year old mother with a severe burn, she was seen promptly and great care was given to her. There was no prolonged waiting and not only was her burn attended to but the OT saw her and gave her great advice and assistance. Thanks to all involved.

Excellent care, dignity and respect.

Amazing people who went above and beyond to look after my husband Thomas Molloy in the five months he was a patient on the Keith Shaw ward. Without them and all the other staff, he would not be me with now. We will be forever grateful for the kindness they have shown to us.

Brilliant hospital all round xx

Keith Shaw Ward. Spent 7 nights and I am so grateful for the exceptional care I received. Dr Sarah Early is a wonderful, kind and approachable surgeon. My experience with her team has been very positive. The encouragement to get back walking was deeply appreciated. Staff were all outstanding. The pharmacist on discharge explained meds so well. Nurse on discharge so helpful in getting me ready for discharge. Everything explained so well. A stressful event was made so simple by these gifted people.

Consultant spent 5 minutes with me and never asked about any problems I was having with my condition or medication.

Very pleased with every department from in and outpatients to theatre to ward.

Every one that works in Keith Shaw ICU, nurses, doctors, care assistants, they are wonderful people who do an amazing job.

One of the reception staff in A&E was most unhelpful and ignorant. I hope they never have to go to A&E and meet someone like that.

Very happy with care I am receiving at James. Staff friendly and very helpful.

Efficiently processed through A&E with doctors referral letter. All staff were courteous and helpful and pleasant and mannerly. The whole process of tests etc was explained well and every stage of diagnosis was well organised. Admitted overnight and was moved with no problem to a ward with helpful staff - the porters and the ward staff.

I would be fired from my job if I treated my customers the way some of the health care assistants treated my relative and the family in general. Rolling eyes and tutting when asked to do something as simple as provide a commode/toilet assistance. Muttering comments that they already helped the patient earlier that day. Is that not their job?! I wonder if the FETAC/QQI qualifications are worth the paper they're written on. Some HCAs should do a compassion course, particularly those dealing with elderly patients.