I was in the Emergency Department. A catastrophe, they didn't do anything!

Hope these staff are looked after well by management and told how good they are.

I felt there was a toxic culture and adversarial approach to patients. There was a lack of professionalism and reflective practice. There are many well meaning statements on the walls, many good information booklets (if you search for them on the web), but the hospital they describe is nothing like the reality.

Attended A&E and was seen by the triage nurse almost immediately. I had a maximum 30 minute wait until being seen by the nurse practitioner who was able to fix me up. Excellent care and very efficient.

I attended with my 93 year old mother with a severe burn, she was seen promptly and great care was given to her. There was no prolonged waiting and not only was her burn attended to but the OT saw her and gave her great advice and assistance. Thanks to all involved.

Excellent care, dignity and respect.

Amazing people who went above and beyond to look after my husband Thomas Molloy in the five months he was a patient on the Keith Shaw ward. Without them and all the other staff, he would not be me with now. We will be forever grateful for the kindness they have shown to us.

Brilliant hospital all round xx

Keith Shaw Ward. Spent 7 nights and I am so grateful for the exceptional care I received. Dr Sarah Early is a wonderful, kind and approachable surgeon. My experience with her team has been very positive. The encouragement to get back walking was deeply appreciated. Staff were all outstanding. The pharmacist on discharge explained meds so well. Nurse on discharge so helpful in getting me ready for discharge. Everything explained so well. A stressful event was made so simple by these gifted people.

Consultant spent 5 minutes with me and never asked about any problems I was having with my condition or medication.

Very pleased with every department from in and outpatients to theatre to ward.

Every one that works in Keith Shaw ICU, nurses, doctors, care assistants, they are wonderful people who do an amazing job.

One of the reception staff in A&E was most unhelpful and ignorant. I hope they never have to go to A&E and meet someone like that.

Very happy with care I am receiving at James. Staff friendly and very helpful.

Efficiently processed through A&E with doctors referral letter. All staff were courteous and helpful and pleasant and mannerly. The whole process of tests etc was explained well and every stage of diagnosis was well organised. Admitted overnight and was moved with no problem to a ward with helpful staff - the porters and the ward staff.

I would be fired from my job if I treated my customers the way some of the health care assistants treated my relative and the family in general. Rolling eyes and tutting when asked to do something as simple as provide a commode/toilet assistance. Muttering comments that they already helped the patient earlier that day. Is that not their job?! I wonder if the FETAC/QQI qualifications are worth the paper they're written on. Some HCAs should do a compassion course, particularly those dealing with elderly patients.

I would not recommend this hospital to anyone. A&E has a horrible dirty bathroom. My friend was waiting to be seen for eight hours and she was not even given painkillers during that time because the nurse could not find a doctor to sign a prescription. My friend was given all sorts of tests, lots of different doctors asking the same questions but they were not really listening. Seven days later when she was crying about the diagnosis, they were ripping the sheets off her bed! It was very upsetting to see her being treated with such a lack of kindness or dignity. It was a terrible experience. My friend is dreading having to go back for further treatment. She was crying uncontrollably when she left. They told her to go to her GP again to be referred for other treatments because 'that's not their department'.

Very well run hospital.

Shocking scenes in the waiting room: drunks lying around, very hostile atmosphere. Incredibly dirty sanitary conditions at the restroom: just one available, in very poor condition, the other one out of order. No apparent waiting order on who is next and when. I was told a nurse would see me in 15 minutes after admission, but it took a full hour which I had to spend in that unfriendly room. The nurse was really very kind and gentle. But her cause was lost in that incredible chaos! She was interrupted several times by aggressive people knocking from the waiting room. And all this just to be told I would have to wait 12 hours to see a doctor, even though I had given them a clear indication on being in severe pain, having severe diarhoea with heavy blood loss. But the fault is probably not with the personnel, who looked totally overwhelmed by their mission impossible.

Very good and efficient. I had to wait a bit but that's to be expected as staff are overworked, but in general they treated me with dignity and respect at all times.

Public area toilets were appalling and have been so for many months despite complaints from myself and others. Frequently there is no soap in any dispensers, hand dryers broken for weeks on end and floors remain soiled for long periods between cleaning. These issues are a health hazard and unacceptable.

Attended an outpatient appointment with a family member. Doctor was very rude, unpleasant, unmannerly, and we came away feeling utter frustration and shock at his attitude.

Had to go to A&E late Friday night due to an allergic reaction. Was seen to straight away, reassured and treated very promptly. All the staff had a lovely manner, particularly Dr Ken. Kept in under observation for a few hours and watched the A&E staff attend so many patients, all with the same kindness and professionalism.

Dr. Gleason and dr Gillham are the best doctors, they saved my life!

It just 2 years ago, I was given an epidural for pain relief post operation (which was not explained or I would have refused it) it was not working at all in the right place and with the staff giving an Ice test every 15 - 20 mins I got awful bed sores on heels and bottom. Was attending for months after and daily nurses at home. Once these came to light in the hospital I felt I was treated as a laper in case I might sue???? Well that is how I felt. Was sent home with no instructions or plan of care. I live over an hour and 30 mins from hospital. Worst place on the planet. Was not told either that I would have bleeding 10 - 12 days post surgery.On another point the food would poison you. For example one evening for tea the plate had a rasher sausage pudding and beans plus FROZEN CHIPS FROM THE FREEZER NOT COOKED JUST PLACED ON TOP OF THE BEANS and I felt that was a good day............

I was in St James's A& E on an incredibly busy night. Between the time I arrived and the time I was actually seen by a doctor, 11 hours had gone by, and this was in the middle of the night. People were very angry at the wait they had and one poor nurse had to deal with all the angry comments from everyone, she had no one there with her. When I did eventually see a doctor she was fantastic, a lovely woman who explained everything to me and spoke to me like I was a human (unlike a lot of doctors in other hospitals!!) I ended up needing a brain CT scan the porter the radiology staff were all great, my overall experience at St James's hospital was a positive one, my only other negative comment to make would be the attitude of the security staff in the A&E who I understand have a difficult job dealing with the people who come into the hospital drunk or drugged but they were making it difficult for the patients and their families to get back in after going outside for fresh air or a smoke, they also stare at everyone making them uncomfortable needlessly.

Clearly all staff are suffering due to shortages, they did they best the could but it was obvious morale was low.

I was admitted following what was meant to be a day procedure, but had to stay. It was very difficult to get food and I could not get a mouth wash (I didn't bring my own as hadn't expected to stay). I also couldn't get medication during the night. Yet my insurance company was charged over €800. Day care was excellent, night care???

After being admitted to the hospital I was left freezing cold in a hallway in excruciating pain for 30 minutes before a nurse came to ask me what was wrong. During my very brief consultation I was interrupted several times due to other patients needing help. I was then brought to zone three where I was given a bed pan, and sat with it underneath me for 25 minutes before my husband had to find a nurse to take it away. Then I was wheeled to the hallway under a bright light next to a loud and noisy ER security door where I stayed from 10pm until 7:00am until I was finally seen by someone. Not one nurse came to see if I was okay, needed any pain medication, see if I had to go to the bathroom, needed water or anything. I was left on my own, and if I needed something I had to yell across a hallway in the hopes that one of the two nurses on staff may hear me. The standard of care was appalling. I understand they are short staffed but I literally sat in pain for 9.5 hours before I saw anyone who could help. I was only given a sheet for a blanket and pain pills after making my husband track down someone who could help. I left in pain and could not make it into a taxi to get home so I had to be readmitted to the hospital which even though I just left I had to refill in all the forms and go through the entire administrative process again. I was seen by another doctor who seemed knowledgable and friendly and was more helpful than the entire staff from the night shift. I would never go back to that hospital again if I could help it.

Absolutely terrible and unacceptable service. If possible pick a different hospital. We arrived to the Emergency Department at 11pm, only to be left as two fools to sit around and wait throughout the night with 10 other people for 8-and-a-half long freaking hours before getting any kind of treatment. Be warned - you will have to pay in advance 100 euro. After that you probably won't be willing to 'just leave'. After that, the doctor disappeared, we asked for something for pain because it progressed throughout the night quite a bit. The doctor simply put a smile on his face and said 'fine'. Of course they had a shift change, so the doctor went away and we didn''t get any painkillers for the next 2.5 hours. We again sat and waited and nobody seemed to care even one bit. After asking a dozen more times, we finally got a pleasant nurse to give us some painkiller. If they think this is acceptable behaviour and service for an ED, I urge them to try and experience something like this on their own skin. On top of everything, the waiting room was extremely dirty and unsanitary.