Exceptionally high standards of care and support

The standard of care and professionalism was second to none. The person I was admitted by dealt with everything in an extremely professional manner. My surgeon performed a total hip replacement. An excellent surgeon. I would not consider anybody else for future orthopaedic surgeries. My recovery time was short and I owe this to his skill. From care staff, to the cleaning staff to the nursing staff to the bed manager: excellent all round. My stay at the Beacon was most comfortable and is probably the only hospital I would choose in the future.

All members of staff with whom I came in contact were outstanding in the service they gave me - friendly, sympathetic, efficient, and professionally competent. The place was well maintained and clean. The food was good (except for the coffee - never hot). I had a lovely room, but was never very comfortable in the bed. My only problem was having to wait in my room for three days to get a 15-minute ultrasound scan.

I waited for over seven hours in A&E sitting on a hard chair in a cold corridor. The doctor was extremely rude.

I attended the A&E department with a minor injury. After the triage nurse assessed me, I waited six hours for the doctor to send me for an x-ray. I was there for eight hours, the waiting room was just a corridor with chairs down one side very uncomfortable. When I left, there were people sitting on chairs waiting for a bed in the hospital only to be told the hospital was full. The bill for my treatment was 431 euro. Never again.

Don't even bother going to this A&E, joke of a hospital.

Arrived in A&E 8.5 hours ago with a letter from my GP. Came here because I had symptoms that were similar to previous pain that led to surgery three years ago, so seemed the sensible thing to do. Seen by triage nurse quickly and first doctor who ordered MRI and gave me decent pain meds. Took six hours to get the MRI, told results would be up in half an hour, 1.5 hours later no results. In excruciating pain. Person on reception promised to follow up and send nurse out to check about pain meds, surprise surprise, still waiting. And all this costs €150, we could be here for hours yet and get sent home with no answers, which right now is the way this day is heading. Very disappointing.

Staff were really nice but I had to share a room with two other people when I thought that all rooms here were private or semi private. It was too crowded with visitors and I was not able to sleep. I could have just gone to a public hospital.

From arrival at Beacon Day Care Unit, Catherine at reception, John who brought me to my cubicle and the wonderful nurse Edel who admitted me with lively banter, I felt very welcomed. The theatre staff were brilliant, Linda and all the others who helped my surgeon Mr.Neligan and my anaesthetist Mr Maghrabi take such care of me. I am very grateful. And finally the day care nursing staff, all the nurses were so kind and efficient. Especially like to thank Emer for taking such fantastic care of me. And finally Thomas who served my refreshments with such a delightful manner. Well done to all in the Beacon Day Unit, you're doing a marvellous job.

Mr Paul Burns is a fantastic ENT who provides the highest standard of care, both during outpatient appointment, before surgery and after surgery. Thank you Mr. Burns

I was very satisfied with all aspects of my treatment and care on this short stay and would opt for this hospital should I need treatment again.

I have to say I was impressed with everything in connection with my procedure. It all started off very well and when the lovely nurse (Eastern European) told me I would have to take off my clothes I started immediately to disrobe (in the middle of the corridor). She kindly advised me there is a changing room but the whole episode set off a tone of great humour. I found said nurse very kind and Dr Weston most proficient and informative in connection with my procedure.

I have had reason to visit the Beacon Hospital on several occasions and have always had good experiences. January 2017, I had a serious colon operation and although I did not enjoy it, I was well looked after.

The doctor I saw was one of the rudest doctors I have ever encountered. He didn't even look me in the eye on introduction or shake hands. This is a man receiving a lot of money for a 10-minute consultation, he needs to learn manners. Impossible to describe his rudeness.

All staff were so respectful, took great care to maintain the privacy of their patients and were good natured and gentle. Hospital appeared spotless and well maintained.

Was treated royally and would certainly have no hesitation in going to the Beacon Hospital again.

Most unsatisfactory hospital treatment in every way. No help advice or any pre or post operative advice given. A disaster. The worst hospital consultant you could find.

Dreadful experience. Specialist appeared to be in a rush to get me out, and to get to his next 150 euro. Did not diagnose my problem, said he 'did not know'. There was no privacy at reception. All personal details at desk were called out loudly for everyone to hear My opinion is that I was RIPPED OFF by a money making organisation.

I was left with clips in me and had to seek medical treatment elsewhere as the department was too busy to see me at the agreed time to remove the clips which they had left in.

Please change beds, they are way too narrow and uncomfortable. Also there should be headsets for TVs in semi private rooms.

The Beacon is aptly named as it is a light that all Irish hospitals should aspire to. Thanks to all the people there. It was one of the few positives of what was a very painful time for me to see such professionalism working in tandem at so many levels. I hope these people are being paid their due amount and not being scammed by agencies as can happen. I did not ask the staff about their incomes. Thanks.

Overall very pleased with the care and treatment received in the Beacon Hospital. Everything was as explained.

Overall, would recommend to family and friends.

After getting mistreated in another hospital, I ended up spending two weeks in the Beacon under the care of Dr. Weston. I visited Dr. Weston as an outpatient but was extremely ill so it was decided best to be admitted. Dr. Weston was extremely kind and caring and explained that admission was the best option as I had a temperature, tachycardia and severe pain. Dr. Weston was a fantastic doctor and along with Mr. Maguire got to the bottom of my pain. Dr. Weston and Mr. Maguire are extremely kind doctors and the patient is always the priority. Thank you Dr. Weston and Mr. Maguire.

Terrible! That just about sums it up. Elderly parents were sent on a wild goose chase through this massive building...'follow the blue arrow' was the instruction from the receptionist. Nursing staff (the older ones) were actually rude. The 'specialist' was very dismissive and wanted them out as soon as they walked in. Building was freezing. Parking was shocking! Lifts took 10 minutes to arrive. In my opinion, this is a money making institute. Staff seemed very stressed and overworked. Witnessed staff actually arguing! Very unprofessional for a place that charges so much. Will go public in future! NEVER AGAIN!

Upon entering this hospital through A&E, my mother was, in reasonable time, in a single bed ward. The diagnosis was quickly reached as pneumonia. After being put on intravenous antibiotics and fluids her first night passed without problems. When I visited the next morning mum was sitting up in bed looking much better and, according to her, feeling better too. Aroung 11am another doctor changed my mothers antibiotics. This alarmed me as she showed such improvement on the first antibiotic she was given. Not being a clinician I felt unwilling to interfere. The next morning I received a very distraught phone call from my mother. She had an old back surgery that was now, at her age in her 80s, causing pain when moved in the wrong way. The nurses had been pulling her about hurting her and ignoring her complaints.By the time I arrived she was very distressed, citing being left on a commode for 45 minutes, all of her normal prescription meds were changed either in substance or dosage intervals. she was in no condition to demand anything and as a result didn't receive her GP prescribed meds at all until I pointed it out. The next day it was changed from 3/day back to on demand, despite my protestations. My mother become more and more ill, from having walked into the hospital on her own feet she was now unable to walk. I have not the space here to list all of the terrible abuses (cursing, threatening, ignoring for long periods and general shoddy work practices with toilets left uncleaned, bed linen unchanged for many days at a time.) Her commode had stains on the bottom of the pan and one of the wheels was broken. Three nurses were unable to put a nappy on her where I got it done in 30 seconds. Only a few members of staff treated her with respect. Daily she was asked by physiotherapists to walk up and down when she couldn't even sit up in bed, and considering that no attention was being paid to her previous back injury, it is no surprise that trust became an issue. I am her son and my mother was so distressed by her circumstances the recovery seemed impossible, she was becoming more and more ill. On the third night i began to sleep in a chair to give her the nursing and care that was so badly lacking. I could, as I have said, go on and on. Suffice to say after a month I hired a wheelchair and took her home with a prescription for antibiotics from the hospital. Shortly after arriving home she began to improve. and now several months later she is much better and pneumonia free, but the effects of her ordeal which I can't do justice to here, have made its mark and I fear this is as good as she will get. All of this for the tidy sum of twenty thousand euros. I know people who have had surgery in the Beacon and have good things to say. My mothers experience has left her unwilling to go to any hospital and certainly not the Beacon.

I was treated with utmost respect by everyone. I tried to look for gaps from the care, communication, or facility but I failed!

I was very disappointed with the Beacon Hospital. I had attended on numerous occasions as an outpatient and also as a day patient. I never had any complaints on any of these occasions. I was recently admitted for surgery. I have cover with VHI for a private room which I received initially. Morning after surgery I was told by a care assistant that I would have to do a 'knacker' wash as they did not have a plastic bag large enough to cover the heavy plaster on my body in order for me to have a shower. On the second day I was told they required the room for another patient and I was moved to a two-bed room. The following day, I had a different care assistant in this room, who was exceptional. She got some plastic bags for my body so I could shower and nothing was any trouble for her. Later that afternoon I was told they would have to move me again which they did to a three-bed room. My belongings were just dumped on top of me on the bed while being wheeled to the new room. That was three times in three days. Because of the nature of my operation my surgeon had ordered daily injections which I also have to continue for six weeks. The evening nurse forgot to give me the injection. The nurse who came in the following morning argued with me about the injection when I told her I had not received it. She said that it was marked in my file that I had received it. I had to insist and finally received it. I decided to just have a quick wash before going home and as I am not allowed put weight on my foot I had to sit while washing. There was a commode with a seat in the bathroom which I decided to sit on. When I moved the commode nearer the wash basin I heard water. When I lifted the seat it was full of urine. There were two other patients sharing the room and neither were incapacitated. Both were walking to the bathroom. I just wonder how long since this commode was emptied. Overall other than the excellent care I received from my surgeon, one nurse and the second care assistant, my stay was not a very pleasant one.

I spent a week in here with a prolapsed disc and I couldn't have asked for better treatment. I would have no hesitation in recommending the Beacon Hospital to anyone.

Unhappy with the one of the admin. staff in the private clinic. Very bossy.