I thought the hospital itself, from what I saw, looked amazing. The consultants' building looked modern and nice and clean. The part of the main building I saw was spaceous and aesthetically attractive. I liked the consultant who explained things in an easy manner and seemed nice. The consultant's card reader machine was broken one day but i didn't mind walking to the ATM. The only real issue was that it was not explained to me the pricing of my medical advice before I left. When the the nurse arrived at my home, I had to turn her back to think over the pricing. The nurse said it would have been the clinic's responsibility for that and in fairness when I rang, the secretary apologised and explained it to me.

I told the doctor what I thought was the issue. I was informed by multiple staff members that I would be seen by a consultant. I was never seen by a consultant. I explained to the doctor that I saw what type of problem it was, but doctor wouldn't listen. I asked the doctor if they would help solve the problem rather than treat the symptoms, but they didn't seem too interested. €420 euro in A&E for 2 hours. I knew after an hour-and-a-half that the doctor was not listening. Finally I explained that I had pain in my left ear for three months. Doctor grabbed my left ear which caused me unbelievable pain and then told me left ear was fine. Not even a panadol was offered going out the door. Nurse and receptionist were fantastic but I'd hate to see anyone getting the same treatment I did.

Was in for a procedure. Told to arrive at 2pm but wasn't seen till 4.30ish. Wasn't explained prior to going in and had planned my evening home (pick up etc...) around a 2pm appointment. Otherwise, very professional.

Poor treatment.

I had 2nd hip replacement in Blackrock Clinic in May 2019 (other hip done in 2015). From initial consultant meeting, pre-op testing, surgery and post-op care, the standard of skill and support I encountered was absolutely exceptional. The whole process was completed in less than three months (op went well and I continue to recover at home). I am again pain and medication free - miraculous!r Thank God for VHI and the availability of exceptionally skilled surgeon, support services and nursing staff in Blackrock Clinic.

I was keep in hospital for 10 days, several tests and scans were done for me and I left without a proper diagnosis. I am still as unwell as I was when I attended the hospital. Very disappointed with the lack of a proper diagnosis.

Brought my brother re: cataracts. The empathy and understanding the doctor showed towards my brother whose eyes were so much worse than we thought, was profound. Surgery done today on his worst eye. In the day care area, all the staff nurses etc.. were so helpful and friendly. Their way of dealing with my brother kept him calm and stress free. Thank you all.

Following a failed stress test, I did an angiogram. This showed up as critical percentage points of massive cardiac arrest unless urgent bypass surgery was done. Thanks to all for such immediacy as this was then undertaken and now one week later, I am home and am so grateful to my potentially life saving team.

Really impressed overall, very happy with my care here. The clinic could benefit from some updating, waiting room was very uncomfortable and busy. Thankfully I was not waiting long there. Reception staff were very pleasant and professional, Clare in particular.

I have nothing but good things to say about my experience at the Blackrock Clinic. My short 24 hours in the clinic were the best I could have wished for. Pleasant staff and so caring. Many thanks to you all.

All too often people contribute reviews to websites like this when they have a complaint to make. I think it is important to acknowledge when things go well. From the moment I arrived at Blackrock Clinic, I was treated with friendliness, care and respect. At all points I was given helpful advice and information. At no point was I made to feel that I was a nuisance or just another number. I would like to acknowledge the exemplary care I received in Blackrock and to say thank you.

This should not be called a hospital, it should be called a business. All nice on arrival, doing the operation etc... Once over it was best of luck, see you later, patient was released into their own care with no help or advice given on aftercare, no plan put in place. I hope no one has to put up with what my father and his family have had to.

Communication post-op was sketchy to say the least. There was a staffing shortage at night and at the weekend.

Phone your bank manager before going to the Blackrock Clinic, it is so expensive. The charges are just madness.

FIRST VISIT - NICE HOSPITAL. EXCELLENT SURGEON, EXCELLENT NURSES. ASKED TO COME BACK NEXT DAY FOR BANDAGE CHANGE ON PROCEDURE. CHARGED 40 EURO, TOLD IT WAS NOT COVERED ON MY MED INSURANCE ,YET WAS PART OF THE SAME PROCEDURE? WOUND HAD ALSO TO BE EXAMINED BY NURSE - ON THAT DAY.

Gold standard at this medical facility. Very calm environment even with beds in emergency at capacity.

I recently spent one night in this hospital - around eighteen hours in total. This was done for precautionary reasons only - there was no medical procedure involved. For this, the hospital charged my health insurer over €2,500! Personally I think that this price is scandalous for the care I received. I understand that health insurers will find it hard to remain solvent if private hospitals continue to charge such high prices.

Not impressed with the nursing care.

My grandfather went in for surgery just a week after a serious operation. He was sent home with no information about aftercare while still in a very very fragile state. He subsequently contracted pneumonia and we had to call an ambulance. On arrival to a different hospital, they were shocked at the treatment he had received and the state of his person. The clinic then requested he be transferred back to them for a procedure which he never received and to meet a doctor we have never seen. His condition has only deteriorated since his arrival. The only redeeming feature is his physiotherapist and two of his male carers, after this there is nothing to speak positively about.

I went into the Blackrock Clinic in excruciating pain and was treated with the utmost care and attention at all times. I am deeply indebted to the nurses doctors and staff for taking excellent care of me throughout the whole process and for the continuing advice over the the phone post op . Well done folks, you do am amazing job.

My family and I cannot describe the care from every single member of staff during our fathers final stay and death in the Blackrock Clinic. Every single member of staff must be hand picked as their kindness was exceptional. A particular mention to all staff on the Fitzgerald Ward from catering and cleaning to specialists and nurses. Words genuinely cannot describe their care and attention as if they were caring for one of their own family members. No other hospital we used compared.

Took my 81 year old mother from Letterkenny Hospital for a scan she was treated by a very unpleasant staff member. Asked her details out loud in front of two other people who were sitting there. Gave out about wrong needle being put in. Very unpleasant experience. If this is the treatment in private care I am so glad we have Letterkenny Hospital as the treatment she receives there is excellent.

I was sent by my GP on suspicion of having a serious health issue. I had to wait two and a half hours to be seen by a registrar but after that, the checks were fine. I was admitted and found that the majority of the assigned nurses had a poor grasp of English. The doctor who saw me prescribed a medication which (as per stated on the literature) should not have been prescribed for anyone with my health problem. He also asked that I be given an enema and an attempt to administer this was made by a nurse who proceeded to try and force a pipe against my prostate gland. She caused what was described in another hospital as 'trauma' to my prostate. Twenty hours after discharge (In a nappy) I had to be admitted to another hospital where a catheter had to be inserted. I had this for nine weeks until the damage or 'trauma' healed. This same nurse tried to pour icy water into the said pipe in order to administer the enema. When I questioned her about the temperature, she replied 'cold is OK'.

Excellent clinic and doctor but still after 10 months of treatment I am experiencing the same issue. I would come back but still I cannot be totally satisfied as my problem is not resolved.

I believe my treatment by consultants led to serious problems later, but hospital care 100%.

The worst problem by far with the Blackrock Clinic is its over-reliance on agency staff especially at the weekend. My (lack of) care was appalling. It leaves one with the view that the Blackrock Clinic is there to maximise its profits. Sadly a family member was taken ill in recent days. Based on what they saw of my experiences they chose to go to St. Vincent's A&E where they felt ultimately they would be better cared for and respected and so it proved. Never again will our family use Blackrock.

The Blackrock Clinic manages to run like all hospitals should. It sets a standard. Other hospitals, please note!

Medical staff and care attendant exemplary. Nursing staff very disappointing. One nurse was chewing gum while taking my bloods making me feel I was wasting her time.

Kindness, consideration and great care changed a worrying crisis into encouraging and comfortable recovery.

Surgeons, other specialists, medical and nursing staff made all the difference to a speedy recovery. Pain management was a priority. Other hospitals have much to learn from the Blackrock Clinic