It's no hotel but you're in safe hands. I had my baby there last year via emergency C-section. All very scary. Baby spent 3 weeks in neonatal but we both made it through fine thank god. The hospital is a kip but the level of care from the doctors and nurses is outstanding. They are working in a very old building with little resources and it's severely under-staffed. I personally felt the staff in neonatal were very demoralised.

Everything was orderly and fast moving, from A&E to the Eye Clinic. I had to wait around after being treated before I could drive so had some time to observe. I was surprised at how the waiting areas at the various clinics got emptied by 6pm. The whole place looked clean.

Excellent care thanks to doctors, nurses an staff for my 2 week care.

Consultant spent 5 minutes with me and never asked about any problems I was having with my condition or medication.

Excellent maternity staff in general. I really felt cared for and supported from the moment I entered the hospital until I left. Thank you all!

Comment from visitors from UK 'lovely setting, so bright and airy inside, homely atmosphere, great relationship between patients and staff. Efficient and friendly".

Absolutely ridiculous hospital. An average wait time is apparently 8+ hours. People left sitting there for so long being told 'Oh you'll be next', 'Oh the night staff are coming on, they'll deal with you first'. It's not good enough. Understandably there are emergencies but these hospitals would have less people in the waiting room if they managed it properly. If it wasn't the local hospital I'd avoid it. Disgraceful place.

The hospital is a disgrace. I attended A&E with worrying symptoms and the doctors and nurses were very nice and helpful on that day, but after the change over, I was horrified with the treatment I received. I was seen by nobody from 11pm until 12.30pm the next morning. I was told they had lost my notes and forgotten about me. My boyfriend went out many times explaining my situation. After some tests, I was told things would be explained. No such thing, the nurse just came and told me to go home with no explanation. I am so stressed out because I am currently still very ill and have no answers. I suffer with extreme anxiety and am currently unable to eat sleep or anything with the pain and worry I am in. It's a pure disgrace. I wish I could name and shame the doctors and nurses but they didn't have name badge nor did they introduce themselves.

A very good unit, needs more investment.

Presented in the ED at the advice of my child's consultant in the UK following a procedure. The first doctor we met had no idea of the procedure that my son had undergone and seemed puzzled at the presentation. Waited another period of time to have three surgeons announce that my son would need surgery that evening. Another period of time passes and the case was referred to a different hospital for review. Eventually told that our son would not be having surgery despite being made to fast at seven months old. Discharged from hospital despite the emergency of the case. Had to ask my consultant in London to contact the other hospital on our behalf and explain our case. Shortly after, we were told to present to the other hospital with immediate effect. Arrived and my son was treated and discharged within an hour. We won't be attending UCHG again.