Lovely staff but not enough of them.

I was waiting 10 hours to see doctor. End of the story - doctor did not know what is the problem did not even look at my chest x-ray. Said I'm fine. Nightmare!

After the misfortune of having to be airlifted by Air Ambulance from my island home, I had the good fortune of outstanding helicopter crew and almost universal kindness, caring and efficiency from medical staff, and also deeply impressed with the humanity and skill with which other elderly very sick patients were treated. Especially at this time of Covid. Every care to prevent and control infection also. A&E excellent and a short wait only before going to a ward. The kindness of staff is outstanding and made a tough time easier. My ongoing condition is under control and I am at peace knowing I have a good hospital nearby.

It was a disgrace, I brought my 17 year old daughter in to have an X-ray on her back (she has scoliosis). We arrived at 5.30pm and after waiting for 4 hours I approached a member of staff and enquired when would she be seen they said there were three people ahead of her. We waited a further hour an a half and NO ONE was called from the waiting room. I approached a nurse again who said they would put my daughter on a trolley and put a line in and take blood. She said it would take an hour for the blood results to come back from the labs, to which I asked why does she need to have bloods done for an X-ray. The nurse told me it was standard procedure? For an X-ray? I never heard that before. At this point my daughter was exhausted and in severe pain from sitting on the hard waiting room chairs. We just left. I would have been as well to put her into the car and drive her to Dublin, I would have been up and down and have seen a doctor in the length of time we were left sitting.It was an absolute disgrace. We weren’t the only people to leave with no attention. While we were there, two other people left at the same time.

I hope that one horrible nurse I came across has left the maternity unit since I was there. First baby born in there and this nurse was a solid nightmare and definitely in the wrong job. So rude, ignorant and a nasty person and discussing patients in front of everyone.

Maternity ward. My partner pregnant. Staff giving out about why doctor sent her there for a check and not in Dublin Hospital. Staff not friendly. Is not her fault about doctor's decision.

Visit was on night that A&E 'shut down' in early March due to Covid and perhaps was not indicative of general A&E experience but our experience was that the speed of dealing with and subsequently diagnosing the sudden and reasonably unusual illness of my son was to be commended. Communications at all times was open and we felt very secure that we were in the right hands at all times. Thank you all for your professionalism, care and kindness.

No problem with consultant or operation itself. But the aftercare was just terrible. Cleanliness of room was zero, which is especially worrying during Covid. The nurse did not speak English, had obviously not handed over from the efficient nurse who minded me during the night, and left me in severe pain for many hours. I eventually managed to haul myself out of the bed and stagger to the main desk, where I nearly collapsed before being given the right pain medication. I will NEVER EVER go back to this hospital, it was an absolute disgrace.

Not a great hospital at all. Went to A&E recently during lockdown and I was made to feel by the staff in there that I was wasting their time. Even though I was in a lot of pain and needed to be there as I couldn’t avail of any other service due to the pandemic that was happening as all of them had stopped. Nurses were more interested in gossiping about staff members and other patients than doing their job and I felt that I was bothering them if I even asked a question. They don’t have any empathy at all. The doctors aren’t much better, do the bare minimum. Comes across that they don’t care and just want you out of there. Worst experience!! Won't be going back!!!

The respiratory department seems to be run very well. The nurses are so friendly and helpful. My procedure went as well as it possibly could.

From the waiting room to the clinical area was filthy dirty. The trolley my mam was on was filthy dirty and there was dried in blood on the floor in the waiting room. It's like as if it was there a while. The dirt of the cubicle and dust on the trolley and sweet wrappers and dirt was appalling, not once did I see a trolley being cleaned. The sheets were changed but the mattress wasn't disinfected after each patient. Wheel chairs are filthy and x-ray department was filthy.

The Mercy University Hospital A+E department took such great care of me. No doubt it's been rough going on all the staff during the pandemic but you wouldn't know as every staff member that I met had a smile on their face. The only negative will be the same for all A+Es anytime of the year, they need more staff and more space. Not necessarily more space for more patients but who ever designed the A+E departments clearly never spent time in one or in a hospital as the corridors are very tight even allowing for trolleys. Wheelchair accessible toilets are too small, perfect for a young person in a wheelchair or with mobility issues but certainly not for an adult wheelchair. A+E departments should be big spaces with plenty of lighting whether day light or electric. More thought into design, and architects should definitely consult nurses and other A+E staff who are presently working in that department. Otherwise, I got excellent care in A+E, A+E x-ray dept and ultrasound department. Thank you. Aileen.

I accompanied by elderly father who is mostly deaf to an appointment at the outpatient’s clinic to get a serious diagnosis. The doctor was completely obnoxious from the offset. My father explained that he was deaf and that the doctor is to speak to me, but he point blank refused in an arrogant manner. He made us move seats and insisted on proceeding to communicate with my father. Not only was his demeanour obnoxious but his lack of empathy was clearly evident. He was communicating that my father’s condition had worsened and he could not operate, so on a human level, some compassion would be expected. I have dealt with consultants for over 20 years while nursing my mother in multiple disciplines in multiple hospitals and I have never experienced the likes of what I encountered nor was I ever made to feel so uncomfortable and upset.

Staff on the orthopaedic ward, St Colman's were fantastic. To the Ward sister Maureen, the fantastic nurse Pamela and all who worked there during my stay,thank you for the great care. The one negative thing I need to say is about management. Some of the managers should brush up on their manners. I don't think it is acceptable for manager to speak to staff in front of or near patients and visitors like some of them did. While doing my daily walks around the wards, I saw nurses and care assistants being spoken to extremely rudely by management in the middle of corridors, completely unprofessional in my opinion. I honestly think management forget what it's like to work on a ward. Other than rude management, I got the best care and would highly recommend the Bons, the orthopaedic ward and Nurse Pamela.

All of my stay over two days was very good.

The ED department is a dreadful experience as left on a chair for hours in pain with a drip up while a silly man pretending to be a medical consultant ran around in a blue suit making loud phone calls on a mobile phone Soposeing about me which I felt was a fake call .rnMobile phones play a part in the way they run this department rnDifficult to tell who are the real doctors in this place rnI was happy with beacon before this experience my husband and I had surgery in it but the ED is a joke we won’t be back .

Was told to report into the relevant ward at 7am for admission for surgery. After checking in and giving my admission details at main entrance desk I was sent up to the ward. On arrival was left sitting in a corridor from 7am until 8.45am when the paperwork for my admission was finally commenced. This was because 8am is handover time from night to day staff. My question is, this was known before my arranged admission time so why was I told to be there at 7am? Why not be told to arrive at 8.30am? I had a distance to travel and the 90-minute difference would have saved my very early start. After I eventually got to my bed at 9am, I had to wait until 2.30pm before I was brought to theatre. Prior to this, I was briefly spoken to by the surgeon, but very little information given re: what to expect afterwards etc... Also visited by anaesthetist who was very pleasant and following a medical examination gave me the option of having either a general anaesthetic or a nerve block. I choose the nerve block, however when I arrived in theatre, I was told that the surgeon had said I must have general anaesthetic. If this was his decision why was I offered the choice? I stayed in hospital overnight. I was a private patient covered by health insurance. At main desk check in I was given the option of a single room which I choose, however when I got to ward, none was available and I was accommodated in a 6-bed ward. Why was the option offered to me if not available? Next morning, a nurse gave me a date for a return outpatients appointment and a few hours later just prior to discharge, a second nurse gave me a different date for the same appointment, and implied that I was incorrect and had got it wrong when I pointed this out to her. Overall, from my experience, I feel a big problem in this hospital is poor organisation and bad communication. A little more empathy towards the patient is also needed.

Excellent. Spent four days here and was back active in four weeks. Maha is a great ortho surgeon.

I spent four days in this hospital for an operation that was badly needed. Infection control was of the highest standard. Made me feel very safe and comfortable from what I witnessed. All aspects of my stay were top class(doctors, nurses, catering, cleaners etc..) Wish I had come to this hospital sooner than some of the other hospitals I have attended.

Well run hospital and very caring staff. Could not fault it. Bed management is very good and the nursing staff are caring and kind.

The toilet for the public patients to use in A&E is so scandalously filthy, something that hasn't changed even in the C19 pandemic. It isn't difficult to clean a toilet.

Due to COVID, my appointment with my doctor was delayed by seven weeks. I attended my appointment on time but, in the midst of the session, the doctor had a (presumably planned) online meeting for 40 minutes. I do not feel this is appropriate for a costly private appointment. No details of my diagnosis were explained; no clinic letter was sent to me despite a verbal agreement to do so.

Had an awful bad experience in this hospital a couple of days ago. Some of the nurses were so rude and constantly giggling away among themselves gossiping and were not so helpful. So unprofessional and they didn't seem to care much about their duties. There were a few nurses who acted very professionally and attended to their patients and showed they cared.

Mum, who is 89 was admitted, in May. She was there for 13 days. The management of her unit was appalling. Took me five days to find a doctor to talk to about her condition. Issues occurred on a daily basis, including waiting in a corridor for two hours for an ultrasound when all the time the machine was broken. No one asked her if she needed the loo /water/a blanket. She didn’t have the procedure and by the time she was back in her room, the tea was over. Later she got tea and toast. She was just wiped after that episode. I spoke several times to the head nurse, but no improvement in mum's care. I could keep going with stories...

General care was really good. Just a couple of things: - the nurse that was dealing with me seemed really afraid of contracting covid even though I had been asked the usual battery of questions on arrival to the hospital and I knew I did not have covid. She swung the stool with her foot and pointed to it. I looked at her and asked her did she mean for me to sit on the stool and she indicated that she did. Later when she was conducting a particular test, I would have been grateful if she had offered to cover the top half of my body so that I felt less vulnerable - this didn't make me angry, it was hurtful. Apart from these two incidents each person who interacted with me was very professional and warm.

Disappointed.

I am so disappointed with their services. I wonder how they would feel if they were in my place waiting and feeling pain and distress.

I feel much better going to Saint Vincent's instead of another hospital I previously attended. The friendliness of the staff was the primary reason of my change and I am satisfied now.

Maternity Outpatient Appointments - You should have to take a ticket on incoming. People skipping Q,nurses oblivious to this. You go by the rules for appointments and attend exactly at given time and then you don’t get seen on time. Terrible service and not efficient. No wonder people are so mad with health service. Nurses quite abrupt and two patients in at same time in same room having blood pressure taken and urine checked. No privacy or confidentiality.

Awful experience. Doctor was just so rude to my daughter who was in so much pain, not helpful at all.