My first visit was on March 8. I felt so confident of the care I would receive on just stepping into reception. The receptionists were so welcoming and attentive. The efficient professional way tests and updates on results were given in simple laypersons terms, no time wasted, all the teams involved in providing patients with medical care and follow up is second to none. I was made to feel that my health was genuinely their care. The MAU team under Dr Geraldine Hosny are true icons of what health services should be.

I visited the Injury Unit at Roscommon Hospital on Saturday 31st August with an injury to my foot. The whole visit was very efficient and I was very well looked after. The staff couldn't have been nicer and there was no long waiting time. I had an x-ray taken and the doctor looked at the results and I was gone from the hospital again within an hour. This is a fantastic service.

My uncle was in a ward and the nurses and doctors were lovely, except for one, who used to just sit there telling other people what to do.

My work colleague was admitted after suffering a stroke. Very low standard hospital. Nurses did not change gloves between patients and I had to ask them to wash their hands. Nurse in charge seemed inexperienced and really didn't explain anything about tests etc... The family were very unhappy.

I visited my brother who was admitted for back pain seven days earlier. Nothing was done or explained to him about pain treatment and when I visited, I found him in extreme pain and extremely upset with no answers. After a lot of talking to nurses to give him some pain relief, they gave him some mild sedatives to help. I was there for an hour longer and still no relief from his back pain. There seemed to be no professional people visible on the ward over my stay of two hours. Also deplorable decor and no facilities around bed for patient's convenience. Disgraceful treatment of a man who worked 50 years and paid taxes all his life and never had to rely on dole or social welfare throughout his life.

I was in the induction room the night before I gave birth and it would be amazing if there was a possibility for partners to stay. My waters broke in the middle of that night with strong contractions and my partner wasn’t allowed in until 7am, which was very distressing for me.

I went to the ED on 25/08. I have to say I received a very high level of care by all those involved in my treatment. Staff, from porters, cleaners, nursing, radiology and medical staff were friendly and approachable, explained everything in detail.

I have now been three times. Initially the wait was long on first visit but the people were helpful and I understood I was given a referral. On the second visit I was given a time to arrive, which I did, but this appears to only be a recommendation. The nurse who saw me first was rude. The doctor was very good and advised I needed further tests. They advised that I return on a specific date which I was told to tell reception, but while in queue, one staff member took my form. I advised them of the date, which they nodded to, but as expected, my return was far outside this date and as a result, the doctor who wanted to see my again was absent due to holidays. I then received an 8am appointment time again but I overheard another patient being advised that the doctor would arrive at 9am. As a student, this affects my budget with car park costs as they are extortionate at this location. In relation to this car park, I was waiting like others in a stream of cars which was staff because no one advised that the patient parking was to the side. There was someone there in a yellow jacket watching me and others looking lost, maybe his job is to watch?! Back to the appointments time, this seems atrocious if a doctor is not on site, why are patients advised to be there. Is their time more important? How does this factor into duty of care?

I attended Tallaght Hospital for a procedure during which I was injured and for which I required a hospital stay. I was charged for this adding insult to injury. I found the Advocacy dept worse than useless. I have a condition that means my quality of life is poor and this hospital made it worse. On the way into the hospital it reads DO NO HARM!!!!!

I had a baby last November. My own doctor was very good and had a detailed plan for all possible outcomes after being induced. On the day I went in it was a different doctor on the ward and things quickly went downhill. I had three of the most amazing midwives who kept me going and put me at ease. They will always be very high up in my books, they are outstanding women and they were far more realistic and seemed far more tuned into things and understanding that things don't always go according to plan or the way nature intended! Like my own doctor had predicted, I ended up needing a section and I had to fight for it as the other doctor was totally against it and made me feel awful. I have arthritis in my hips and I always knew this was going to be a struggle if it was a big baby, which it was...she was 9lbs 6ozs. I also suffer from anxiety and get frequent panic attacks which this doctor totally belittled when I told them and almost brushed it off as if it was something that is not serious! This was my first baby and I was scared and needed all the support I could get, not the attitude I received from this doctor! Apart from that, everything went well thanks to the midwives and my surgeon! The only other complaint is the price of parking there....it's outrageous! All nurses and doctors I met during my nine months of pregnancy, other than one, were all efficient, kind and patient.

I would recommend the Hermitage Clinic, unreservedly, for any procedure that you may require.

Nothing seems to move. Waiting over five hours to see a doctor, was sent for an X-ray and then waited another three hours.

Can the wait times not be explained at the time of initial registration? Updated as circumstances change. Then it is my decision to make if I stay or go. After a 12 hr wait with no indication of the wait time, a member of the medical team barks out to us that there is a 14 hr wait time. I would have left to alleviate the pressure on the medical team, if I was kept informed.

Took about three hours to be given blood test results instead of 30 minutes promised. The wound I went in with wasn't a new one and instead of treating it as a chronic one they looked at it as if it was new. Doctor telling me I had taken too many antibiotics when they didn't have the full history was unhelpful. As was telling me to go home and take a multivitamin. The time it took and service is not what I would expect for private care.

Having worked as a chef/restaurateur in the private sector as well as working as a chef in a hospital environment both in Ireland and abroad, the meals I received were as good as the purveyors allow the kitchens to be. The staff taking the orders and serving the food were some of the friendliest and caring staff I have encountered. Would gladly have offered a job in my restaurant. They also went way beyond their job description in helping to accommodate individual whims where possible. A special mention to the nighttime staff who worked my unit. The only complaint I have is not at any hospital but at the people in power who pull the strings. If McDonald's can have the exact same food, process and taste anywhere in the world, why can't every HSE unit (kitchens is what I am referring to) have the same HACCP plan, menu, orders etc...

Went to A&E following a referral from my doctor. 10 hours and counting... Disgraceful service from a quiet emergency department area. No patients called in over four hours. I will never attend this hospital again.

I was very satisfied with the care received in the Bons Cork.

Extremely over crowded facilities with no privacy during what is a very stressful time. Feels like you are on a conveyor belt. Politics between wards hinders the care you receive. I hope never to have to use the maternity unit here again.

I was appalled at the lack of BASIC nursing care on the ward. Lack of assistance with activities of daily living for the patient. No one supervises meal times. The nurses do not appear to advocate for their patients. The answer to everything is there is an infection. Test results are never reported back to the patient. Miscommunication seems to be common between staff as they contradict each other. I sent a written of complaint about similar issues in 2012, but NOTHING has changed in 2019.

1.) Appalling service 2.) Left waiting for many hours with no update or consideration 3.) Could hear staff messing while patients waited without any advice 4.) Waiting area was a narrow corridor which I felt constituted a serious health and safety issue in the event of a fire 5.) Other patients left waiting too for hours without any consideration 6.) Consultant delays on both occasions 7.) Ten times worse than public hospital and charged through the nose!

My husband was very well taken care of. Very well done. Mile buiochas.

Arrived at 8.35am and was eventually seen at 5pm. No feedback during that time regarding waiting times. Facilities were positively third world i.e. A&E waiting room overflowing and could not leave your chair as it would be taken. Toilets disgusting with foul urine smell in ladies toilet. Waiting area is a covered-in passageway and very cold nine-hour wait. Was seen by a young undergraduate who poked my eye with a cotton bud and subsequently had infected eye as a result. Overall this is very disappointing in this day and age. Would really appreciate feedback on this survey and follow up but not expecting it as the whole service would seem to be dysfunctional and unfit for purpose. Sorry about the negativity but it’s all a true story.

One of the nurses had no sense of care for patients. Shouted loudly at my uncle continuously to open his mouth while she pushed multiple tablets in his mouth. I told her he wasn't deaf but she proceeded. When I asked her to help me move him up a little to get him more comfortable she smiled put her hand on her hips and said she didn't want to hurt her back. No duty of care with this nurse.

Disgraceful attitude by consultant after procedure. No consultation given to patient or tests results examined beforehand. Failure to explain the outcome and obvious element of fobbing off when asked questions.

Admin is chaotic, otherwise pretty OK.

Went to A&E with my daughter on the morning of the 11th August. The receptionist was very friendly and welcoming and the triage nurse called us in immediately and was lovely. But the nurse practitione was amazing. My daughter's ear ring was infected and had completely disappeared into her earlobe. She did such a fantastic job retrieving it and was so calm and great with my 8 year old. I honestly couldn’t have asked for better care or a better outcome. Thank you so much to you all.

I went in for a day case procedure which ended up in resulting in an overnight stay. From signing in at reception to discharge, I can't fault anyone and can only highly recomend each and every member of staff. The consultant was a true gent explained, everything and made me feel at ease. Each and every nurse was excellent and kind and all provided an extremely high level of care. As a nurse myself I know the pressures of the job but everyone had a smile on their face and I felt extremely well looked after. Cannot recommend the Bons highly enough!!

I would like to thank all the staff for their gentleness, kindness and consideration shown to me on the day of my appointment.

Found staff extremely rude, left patients in dirty conditions, not changed when it was brought to their attention. They didn't want to know, said they were too busy when in fact anytime we went by they were sat with feet up and on their phones, all huddled together chatting, heads down trying their best not to catch your eye in case you'd ask them something. Not understaffed just could not be bothered doing their jobs from what I could see.

Almost non-verbal consultant communication, major issue not explained, no after care arranged. Refusal to write an advocacy letter to support more care in the home. A difficult doctor to deal with.