Every single member of the Beacon staff I met was polite, professional and made me feel like it was their sole job to look after me. It started with the Emergency Department where I was examined, sent for a CT scan, diagnosed and later admitted. The next day I had my operation, the next I was discharged. Every step of the way, every staff member from admin, porters, nurses and doctors to my consultant, they all behaved with such dignity, respect and professionalism.

Excellent professional treatment from all the professionals bar a few examples. I saw a patient being collected from our semi private room. Two members of staff, a nurse and a cleaner/ attendant, found an item she had left behind. Had I been well I'd have jogged after her and have met her before she got to the front door. The two ladies just shrugged, colluded and left it for someone else . And that was my experience of the culture in day shift. I made a few reasonable requests considering I was confined to bed after a complication, my new roommate was elderly, she has a few more needs than I had. We were both told 'I'll be back' or 'in a few minutes'. I knew at one point I was about to be sick and the response was almost annoyance that the nurse couldn't actually say wait this time. They were in first gear, and slow to respond, I felt I was imposing. Having been a patient in another hospital with super nursing care I was astounded. The night staff on the other hand were fabulous, caring, and kind.

Very well treated by amazing staff, given fluids for dehydration and IV antibiotic for pain and infection. Very well run hospital.

I was in for an illness and disappointed by the attitude of staff there. Admin was not easily approachable and doctors didn't explain what was happening.

I hope I never ever have to go to this hospital ever again. I was admitted to a ward where I was served as a tea a reheated dinner, which was stone cold. The quality of food was way below standard. Not fit for human consumption. A hazard waste bin in my room restricted the door. This hospital is in a horrible state. The worst experience I have ever had. It's very hard for nurses to work under these horrible conditions.

Was admitted two weeks before the birth of my baby, had an amazing experience, the midwives on antenatal ward made my stay so lovely and consultants Mark Dempsey and Catherine Astbury made a very complicated C-section seem easy, the dream team.

One of the best hospitals in Ireland on my opinion.

Communication is a serious issue. Your diagnosis, bloods, etc... not told. Nurses barely talk to patients, just colleagues. I couldn’t wait to get out.

I had to fight to get my procedure done by consultant when team members could only talk about the negative performance they were going to achieve. I was there for two days and my room was never cleaned. There did not appear to be any process management on the ward. Chaos seemed to be the norm. I witnessed treatment of vulnerable patients which was shameful.

I have just returned home from a four-day stay due to having a hip replacement. Even though staff were on high alert due to the coronavirus, I must say I was treated with respect and dignity throughout. Dr David Mulcahy was outstanding and professional and I could not recommend him highly enough, he did an amazing job. The nurses were absolutely dedicated to their jobs and despite the fact we are living in scary times, they all worked diligently and with a smile on their faces at all times. They could not have been nicer.

Cleaners, porter, nurses were great. Management speak to staff with little respect, show false smiles. I felt sorry for the staff.

Awful, awful experience in the Beacon hospital. The doctor I saw was absolutely awful. Didn't ask my history, didn't ask my symptoms, did not look at the part of my body where the pain was. Told me nothing. I had to ask questions and received answers that didn't make sense, which led to further questions that seemed to make the doctor frustrated. They recommended Nurofen without asking if I was on any other medication. They never reviewed my blood results, I had to ask after they put me out in reception and when I asked about them, doctor apparently was on a break (although I could them in the nurses' station laughing with staff), so I had to speak with the nurse after waiting another 30 mins. The doctor never explained what the recommended scans would do. They rolled their eyes constantly. I had to go to the nurses' station over the hours of waiting to find out how long things would be or take as I was there from 10.30 to almost 18:00. This doctor had a very dismissive attitude. They were supported by a rude receptionist who told me to go to reception and order scan results if I wanted them. When that receptionist left, their kind colleague took care of this request for me after 5.15pm.

I had to listen to a group of about eight staff going into detail about how they 'hated' an irish ethnic minority. They mocked this group's accent and ways of life. They also mocked a doctor of another nationality who was there with them. Then a manager came in and told them they should be practicing social distancing not all laughing on their phones. They scoffed at the manager because there were so many of them. I would be fearful if I was in the ethnic minority in this country if I was going to them for treatment.

My husband was in Bons Secours Tralee for a few days recently when he was discharged with one hours notice - in such a hurry in fact that they forgot to give him his medication to take home, for which I had to return later. As no visitors were allowed, they brought him to car in wheelchair and got him in car with some difficulty. On arriving home, I had to literally drag him out of car and into house. After cup of tea, which I thought would revive him, I went to kitchen and heard thud from room where my husband had fallen. On calling 999 they brought him to another hospital from where they tried to transfer him back to Bons again. He would not be accepted. He is an 88 year old man very quiet - as matter of fact nurse stated to me what a pleasure he was to take care of. My daughter who has an health condition also had a very bad experience a few weeks ago. We have been going there for past 50 years but never again. I feel it has deteriorated so much.

Attended A&E on Thursday 5th March. Received excellent care by doctors, nurses and porter - all a great credit to the HSE. Thank you to you all for all your care.

Good experience of this hospital.

This place is a kip in my opinion, bad staff and bad hygiene.

After my first child was born in 2015, she seemed to have issues with trapped wind and no matter what I or the nurses in the ward did, nothing seemed to resolve the issue. This went on for several days and the second day in particular was very bad. My little girl spent the afternoon screaming even though she had been fed, changed, etc. I could not get any wind up and it was clear she was in discomfort and because of this, I got quite upset. A nurse noticed I was upset and that my daughter was a little bit jaundiced as my bed was in the furthest corner from the window and she requested that I stay an extra night. What I didn't know was that the nurse had requested a visit from social services - even though there were no issues with my parenting - and that was why she wanted me to stay on. It was the most humiliating, belittling experience of my life and I felt like a complete failure even though I had done absolutely nothing wrong. At 31 years old, having a (supposed) caregiver treating you like an ignorant child was completely unforgivable and disgusting. All care up until this point had been fantastic and I could not fault anything but because of this experience, I have avoided using this hospital since.

This hospital is a disaster. You meet more junior doctors each telling you a different opinion. I am a stroke patient in a stroke unit being treated by an endocrinologist, figure that one out. The physiotherapy was diabolical and the staff arrogant and ignorant. I am a young person who should be given every opportunity to get the best care urgently, but I feel thrown on the scrap heap .

Inhumane and degrading treatment. Left waiting two days for a bed. I feel priority was given to private patients over public health patients with complex needs. I feel there was poor advance planning for at-risk pregnancies. Lack of beds and a 'sure it will be grand attitude' - induce- break waters and maybe you will get a bed, but I think it is inhumane and degrading to keep a pregnant woman waiting over 48 hours for a bed. Would this happen in any other country in the world? I don't think so. Treated worse for questioning why protocols were not followed. Complete lack of humanity shown.

Very poor attitude from nurses. Rude, aggressive, did not care for my wellbeing. Wouldn't send a dog here!

No one wants a stay in hospital but if you have to be there, Phoenix Ward and it's diversity of staff make it an OK experience.

I thought the hospital itself, from what I saw, looked amazing. The consultants' building looked modern and nice and clean. The part of the main building I saw was spaceous and aesthetically attractive. I liked the consultant who explained things in an easy manner and seemed nice. The consultant's card reader machine was broken one day but i didn't mind walking to the ATM. The only real issue was that it was not explained to me the pricing of my medical advice before I left. When the the nurse arrived at my home, I had to turn her back to think over the pricing. The nurse said it would have been the clinic's responsibility for that and in fairness when I rang, the secretary apologised and explained it to me.

I told the doctor what I thought was the issue. I was informed by multiple staff members that I would be seen by a consultant. I was never seen by a consultant. I explained to the doctor that I saw what type of problem it was, but doctor wouldn't listen. I asked the doctor if they would help solve the problem rather than treat the symptoms, but they didn't seem too interested. €420 euro in A&E for 2 hours. I knew after an hour-and-a-half that the doctor was not listening. Finally I explained that I had pain in my left ear for three months. Doctor grabbed my left ear which caused me unbelievable pain and then told me left ear was fine. Not even a panadol was offered going out the door. Nurse and receptionist were fantastic but I'd hate to see anyone getting the same treatment I did.

Fantastic care in ED when we arrived with our little boy with a head injury. Staff were all fantastic, so kind to a sore little boy and a worried mam and dad. Thank you so much for all your care and follow up.

The overcrowded ED was absolutely filthy. Total bedlam. I have experience of Third World healthcare and UCHG couldn't achieve the standards of Third World countries.

Left sitting in A&E from 5pm till 4am with nobody seeing me. I am a transplant patient and immune suppressed, but this did not seem to matter to anyone there. But it mattered to me and so I made a decision to leave and go home. The service in this hospital is appalling, an absolute disgrace. Bring Simon Harris in and let him sit there with no food or drink and see how he likes it. I was disgusted coming home and felt despair for the poor elderly sitting there, but of course the drunks and junkies got seen to. Unbelievable 😱😱😱.

The care and attention I received in UHW is unprecedented.

Arrived at 6pm. Had ECG and bloods taken by 7. At 12 midnight was told there was still an 8-to-10 hour wait to get results. Was left sitting on hard chair in over crowded waiting room. Gave up and went to my own GP the following morning even though I was still breathless and not feeling well leaving.

The consultant's attitude to myself and my elderly father was horrific. In attempting to appear cool, clipped and utterly in control, he came across as patronising, short, curt to the point of ignorance. In fact, he was ill prepared for the appointment which lasted for some 15 minutes and cost almost €300, which we paid in cash before entering his office.