Unfortunately on arrival at the main A&E where all patients have to check in, there was no one at the reception desk. There was one man and a child there before us. After a few minutes a security guard came in from the outside area and said they would be back in a few minutes. There was no one else in the waiting area except for us and the other man and the child he was with. After another few minutes the security guard passed back and said is there still no one back and we said no obviously. There was no one to explain to that our child was sick, there was no bell to ring for attention, nothing. After another few moments a staff member came out from the inside corridor and went out into the security office. After a few minutes they came back in, went into the A&E reception office and I passed over the letter from the GP, they didn't speak two words to us. I was so disgusted with their attitude and the faces they kept throwing as if we were a complete inconvenience to them, that I asked what their name was. Clearly this staff member needs to go on a customer care course because they have absolutely no idea how to deal with people never mind people stressed and upset with a sick relative or friend or themselves ill. Unfortunately the food on the ward was a disgrace. Our child actually refused all meals he was given except for cereal and toast. The meals served were clearly cooked in advance - rubber texture of the chicken, the starchiness of the chips, and that's another thing, what about encouraging healthy eating in sick children. I was in hospital as a child and clearly remember soup being served to us with fresh rolls every dinner time before meat and veg were served and if you ate that you were offered ice cream and jelly. I can't fault the treatment our child got overall. Just a shame about the staff member in A&E and also a real shame that the kitchen manager isn't made to sit down and eat the food they are serving at the time it is being served to the patients.

My doctor was the most ignorant doctor I have ever met and was absolutely useless. I arrived at the hospital for a planned procedure to be asked by this doctor what they wanted me to do. Ended up with complications from the procedure this doctor performed, which I am still dealing with a year later.

The conditions with trolleys all along corridors is disgraceful, especially what the staff have to put up with. My partner is waiting 24 hours and is in severe pain. I am so annoyed with the HSE and Government for their cockup of the health system. I was told my partner can't have his operation as there are no beds available. That was also the case when we arrived 24 hours ago. He continues to remain on a trolley in the corridor.

I received excellent treatment for my injury. Would like to say thanks for the excellent and friendly treatment given to me while in hospital. There are far too many nurses to mention, but I am very grateful for their caring also. Really was top class. I appreciate there are many challenges with bed spaces, so well done. Negative - Why are we still using paper-based system in 2019, surely its time for computerised systems for our health system?

The carpark is a nightmare. The tailback to even get there by taxi is a joke. Taxi and buses need different route/drop off to the main parking for visitors.

The amount of people smoking at the entrance to A&E is disgraceful. Clearly the signs are not working. Smoke billows into the department and patients are forced to inhale it.

Wonderful hospital and staff. Couldn’t have been more helpful and made what could have been a stressful traumatic experience much easier to deal with. The after-care after my sons operation was exceptional and the follow up appointments after discharge were quick with minimal waiting times in clinic. The doctors and nurses in Beaumont are a credit and I would recommend this hospital to everybody.

Thanks you for all the good care given in Galway University Hospital.

A lovely friendly patient-focussed hospital.

Consultant I found seriously lacking compassion for my mother the patient. Sniggered while informing us that while my mother's condition is uncomfortable, it is not life threatening. To be frank, consultant spoke down to us. While I understand that my mother's condition is not life threatening, she still deserves to be treated with respect and compassion. My mother is in a nursing home as she suffers from dementia. This doctor sat down with us and not once addressed my mother. We left feeling like an inconvenience. Due to my mother's dementia, her health issue is having a huge effect on her overall health. She will now be left waiting for at least three months until her case can be reviewed. While we understand this is necessary, the problem is there is no sense of urgency. Given my mother's overall condition, I would expect better from the people that are supposed to be healthcare providers. What I will say is the nurses, and the doctor we saw on my mum's second appointment, were great, and very aware of my mothers dementia, which made such a difference. It was the consultant we saw on the other occasion whom we have the issue with.

Tullamore is a very clean hospital and looks very well. All staff I had the pleasure of meeting were lovely and very professional at all times. The staff in all capacities do not receive enough thanks for the jobs they do.

The obnoxious, intimidating staff member I encountered today behaved like a thug. He used bad language and was allowed to do so in the presence of a so-called supervisor. It's scary to see people like him being recruited to a frontline position by a private hospital that charges through the nose. I'm disgusted with them.

During my recent admission to CUH, I found the nurses to be unprofessional, rude and uncaring. When a family member asked a nurse what was the cause of my breathlessness, as the nurse had said oxygen levels were ok, the nurse did not answer and walked away. I found that the nurses didn't explain causes or reasons, which left patients worried because of the unknown. Neither do the nurses want to be asked questions. They would prefer if you didn’t bother them. My experience of the catering / kitchen staff was very poor. I politely asked a catering staff member if I could have some ice. They went into a huff. I was a bother. Everything is a trouble to them. I said the ice was for a patient. They muttered something. The ice machine was right alongside them. When the tea round came around at 9pm, I the patient, said I did not want any tea. I asked for a cup of tea for a family member. The catering staff replied "I am not here to give tea to your visitors“. I found these staff short and sharp in their approach to patients. As a patient that underwent major surgery very unexpectedly, I was very anxious. There was no support and little reassurance from nursing staff. I felt the nurses did the bare minimum for patients. They were not run off their feet either. They had plenty time for chats among themselves at the nurses station. The Consultant / SHO were very professional and very kind to patients. They really knew their job. It is a pity the nurses don’t support them. I felt that the patient is not prioritised by nurses. There is no consideration for patients.

Treated with kindness and understanding by all the staff.

Arrived at 6.30pm after being sent by GP. A&E was very busy. One hour later, patients that were checked in after me were called for bloods to be taken. Spoke to one staff member and when they looked up my details, they informed me that bloods had not been ordered for me. They then ordered same. From 6.30pm to 9.30pm, no patients were called by doctors. Lady that arrived at 10 asked how much longer she would be waiting. She was told at least another four hours. Checked with head nurse and my blood work was back and all was fine. I left to deal with the pain at home. Staff were extremely overwhelmed with amount of patients. Not very good working conditions.

My doctor in orthopaedic outpatients was very efficient and kind. Took time to inform me of x-ray results and approximately how long healing would take. Staff in A&E are excellent despite working in conditions not conducive to their health and wellbeing.

Absolute disgrace of an A&E. No respect for patients' privacy, everyone knows your business as it is shouted all over the unit. Left sitting for hours while the staff cruise about. Total lack of hygiene, the place is filthy. All patients being put into a tiny room inside A&E doors no matter what their problem. E.g. person with serious infection on leg (we knew as it had been shouted about ) put into the tiny waiting room with everyone!!! Lack of respect for patients or empathy. Nurses were extremely ignorant and dismissive and left children and old people waiting for hours in waiting room. This A&E needs to be totally overhauled.

From the minute I checked in to my discharge, the staff were fantastic. You can see the hospital is very well run and well staffed, which is nice to see.

Great nurses, great doctors and great consultants.

The service I received was prompt, extremely efficient and very professional and all staff members involved in my care were friendly, informative and reassuring. There was a problem with the IT system at the time of my appointment which meant a delay in services however the staff kept all the patients informed and updated, and went so far as to make tea and coffee for anyone who wanted it and also produced a tin of chocolate sweets. If other medical departments worked like this one, our health service would be perfect.

Family member admitted to hospital recently with a particular issue. Left in severe pain for hours on end. Treatment given but no explanation as to why it was required. Other patient given terminal diagnosis and all patients in the room could hear. Looked to speak with a doctor but told they were busy. Staff seem indifferent with poor morale. Has been in hospital for procedures before, however in the private sector which was exceptional. Still paying private for this horrific experience. As a healthcare professional myself I understand staff are under pressure, but no one should be treated like this.

This hospital is a total disgrace especially where care of the older citizen is concerned. Its level of hygiene standards is appalling.The attitude of staff with very few exceptions is rude, dismissive and down right disrespectful. If they were to work in one of the major university hospitals they might learn the correct way to treat patients.

I attended A&E five times and the last time, I refused to leave as I had suicidal thoughts. I had operations cancelled on me twice in the space of one month and have lost out on the past six months of my life with my husband and children down to absolute lack of communication and resources in that hospital. I spent eight days in hospital before my surgery was finally done and as a result of the past six+ months of my life, am severely depressed!

All the staff on St Patricks ward - nurses, assistants, kitchen and cleaning staff. Everyone was so friendly and helpful. Made a difficult time much easier. Building not fit for purpose but staff, both in A& E and on the ward, more then made up for this. Absolutely fantastic, a credit to the nursing profession.

I believe it is impossible for this hospital to score anything higher than 1 star and this can be exemplified by attendance, especially to A&E. There is nothing hospitable about his place, especially with regard to patients who have no other alternative for care, particularly with medical emergencies. If you question the tone and spirit of this review, attend the hospital yourself (with a camera preferably) and witness for yourself the uncleanliness, lack of basic hygiene, disinterested and dismissive nursing staff (mostly due to the obvious and remarkably unnecessary administrative staff complicating matters beyond belief). I was admitted by A&E and left on a trolley in debilitating pain for hours on end. No explanation or diagnosis given. I was loaded with pain killers and literally wheeled out the door 20 hours later. My wife asked for crutches as I could not walk and was also quite heavily drugged up. The general treatment received and attitude of the staff and doctors in this hospital is so appalling and inefficient, it is quite scary. So much so, that any positive experience with individual staff members is completely marred by the disaster that this so called hospital is. You might as well lay in a ditch or crawl across the county bounds at least, for some measure of decent care and proper diagnosis.

My consultant went above and beyond what I ever expected. After a cancer diagnosis it was a scary time. The consultant and his team were so conscientious I can never thank them enough. This doctor is a credit to the hospital. In fact staff told me after my procedure they would want him to look after them!! With regards to the wards I was on surgical 1 ward 7 and staff were amazing. They all work under extreme conditions. I have only one negative. The administrator who wouldn't allow my husband to shower me because it was outside visiting hours. I had vomited into my hair and needed this. The nurses had more urgent priorities.

During my stay, the ward staff were very caring and professional, even at night when they were short staffed. Only thing that needs to be addressed is the food. As a vegan, the food was very poor as were some of the staff serving it, although there were some that did try to oblige.

My husband was admitted after having a seizure, and four days later, he is still in A&E waiting to see a neurologist. The experience has been a nightmare so far. Staff very overworked, not enough space, trollies lined up on each side of corridor, no privacy to discuss your illness etc... No dignity, total lack of respect for patient’s condition, food for patients very bad, tea almost cold.

Attended on a Tuesday afternoon with my 11 year old son. Within an hour we had been triaged, seen a doctor, got an x-ray and advice on discharge. Could not believe this as it is always much longer in any other hospital that I have attended. The staff in Mayo General are really organised and professional. Could not rate them highly enough.

Excellent care and attention from all staff, from admission to discharge.