Had an incident in 2013 and broke my nose. The same day I went to see a doctor who got me an appointment with a specialist. About 7-10 days later I was seen by a doctor, who said that I came too late and I would need a surgery. Ever since I have been waiting. Two-and-a-half years later I had an appointment with a plastic surgeon, who was trying to talk me out of the surgery, despite me having breathing problems. I still can not breathe properly. The doctor said the surgery would take a place within 3 months, but nobody contacted me. Ever since I have received a letter asking if I am still interested in the procedure. I always replied positively. Another three years later, altogether after five-and-a-half years of waiting, I got another appointment. I was hoping that I would have the surgery on this day, but I was told, it's just another consultation. I had to take a holiday from work in order to attend the appointment, but the surgeon did not come to see me. Another person was there to tell me that the doctor was busy and was called off. Later I was told that I will NOT have the surgery at all, despite waiting for over five years. I was told that the plastic surgeon is very busy and simply won't have time. I was desperate and very frustrated. Still don't know what should I think. Is this normal in Ireland? To make the patient wait for over half a decade and then tell him that he will not have the surgery. For no reason at all. The doctor admitted that I need the procedure, but I will not get it. After five-and-a-half years. I have waited for so long for nothing. I can't even describe my feelings, but this is definitely the worst medical experience I have ever had.

We travelled almost 60 miles every day to see my father in this hospital. We did this for three weeks. One day, we traveled to Waterford but just as we were about to enter the hospital, my father phoned us on another patient's phone to say he was in our local hospital in Wexford. The hospital had never phoned us to say he was moved.

The maternity ward, midwifes,doctors, nursing staff and catering staff are absolutely fantastic and I want to thank them all for looking after me for five days, they were a godsend, much love!!!

The nurses here are just brilliant in maternity, paediatrics and A&E and without them the hospital would fall apart. The consultants on the other hand apart, from a select few, I have found brutal. They either seem completely clueless or just couldn't care less.

Staff were excellent and reassuring. This helped to reduce my anxiety and fear.

I was admitted with vomiting/nausea under Professor John McDermott. He came to see me every single day I was in the hospital, including the weekend. I think he has a fantastic beside manner and very friendly and I feel he really listens to you and explains your treatment very clearly. I think he should be recognised for his outstanding care.

I was admitted into a day ward for a routine colonoscopy. The care received from doctors and nurses was outstanding. Good cleanliness standards. I would also like to praise all supporting personnel: admin/office, catering, cleaners. The ward is very busy but it definitely looks like it is being run efficiently.

During my visit to St Luke's ED, I met a nurse Elaine, who was professional, friendly and extremely smiley! I could not compliment her care enough. She shines above the rest!! Thank you, James.

Check in delay. MRI delay. Sedation didn't work. Consultant on leave. Nurse unhelpful. Doctor pleasant. No given appointment for MRI. Told back on waiting list after over seven hours in hospital.

Antenatal care was excellent. Birth and postnatal care very poor. The majority of staff were pleasant but the few bad eggs unfortunately made my experience extremely negative when I was very vulnerable. Being left alone to labour in the middle of the night without my husband is what I believe compounded my PND. The midwife that night was dismissive and rude and shouted at me when I wanted to phone my husband to tell him I was having a C-section. He luckily made it just on time after being sent home hours earlier. Myself and the medical team had made sure special dressings were available in the OR for a skin condition that I have but staff failed to locate them after my baby was born and whisked away. They had to get them couriered in which added another 20/30min to the time my husband was alone with my son in a separate room, I wanted to breastfeed and my poor baby was left longer than he should have been (over an hr) while I lay on the operating table. I have a muscular condition meaning my recovery would be extra difficult and I would be in a lot of pain. Some midwives were excellent with helping me to breastfeed and lift my baby but others made me feel neglected and helpless. I also had to beg for extra painkillers when they stopped them on day two even though I was in agony. Two weeks later I was back in with cellulitis of my wound. That was the worst time of my life and I did get better care this time around as I think they were fearful of a formal complaint being made.

Geriatric dumping ground for St Vincent's Hospital.

I was in the Emergency Department. A catastrophe, they didn't do anything!

I gave birth in this hospital two-and-a-half years ago and I am still dealing with the birth trauma to this day.

The doctor I saw in A&E was rude and arrogant while treating my wife. We were sent home only to be called back in the next day as the bloods now showed a problem. The lack of professionalism caused great stress for us during our initial visit. And we were never given an apology.

Atrocious care - medical misinformation, downright dishonesty, and failure to understand the medical circumstance. Consultant made decision without seeing patient or notes.

The patient developed an allergy after a few days and we found it quite difficult to get readmitted for observation. There was only one doctor on duty at the weekend on the relevant floor. Surely, more staff should have been on duty?

I was very impressed with the care l received in the Freyer Unit. The staff were very kind and caring to me. In addition they were extremely encouraging when l thought l was not recovering quickly enough. They kept my pain under control and this was major for me because l had been traumatised by extreme pain after previous spinal surgery in another facility.

This hospital should be an example for all other hospitals in the country. It is run very efficiently, I think thanks to the administration staff. As opposed to HSE run hospitals who seem to have so many administrative staff who are not doing their job.

I was admitted through the ED Department after being referred from a residential unit, suffering from severe abdominal pain, nausea etc... I had previously been in the Lourdes for an unrelated issue and have noticed improvements. There was a short wait in the ED, 15 minutes or so, but once triaged things happened quickly. I was assessed quickly by nurses and doctors who were obviously under huge pressure, given IV fluids, pain relief and bloods taken. I saw a surgeon within one hour and he was exceptional. He explained possible causes, what tests would be carried out and what the results would mean. Although I was on a trolley for about 12 hours I was never ignored. To be honest I could see staff were very busy and so didn’t call them but every so often a nurse or doctor would ask me how the pain was, if I needed more pain relief, what to expect next etc... After bloods confirmed something was wrong I was given a bed on 1st Floor Modular. Wow, what a comfortable bed and the staff were just amazing. For the first day or two I slept most of the time but after that I enjoyed my time on the ward. From the man who cleaned to the woman serving the food, the nurses, doctors and other patients, everyone had a joke and a laugh. This atmosphere made such a difference to what would otherwise have been a very difficult and perhaps scary time for patients. I had so many blood tests, scans, IV antibiotics etc... but all done quickly and professionally. At all stages I was fully informed of my progress, the next tests, what to expect etc... Mr Majeed and his team are exceptional. They are thoroughly professional, empathetic, and above all they are very, very nice people. Overall my experience at the Lourdes was exceptionally positive. Of course there are things I could complain about, small things. After all I wasn’t booking into a five star hotel. Of course waiting times could be improved, we all have a skewed perception of time when we’re ill. Of course a small minority of people will throw litter on the floor or dirty a toilet. What impressed me were the improvements over the past few years. Obviously management are listening and are actively trying to solve problems. Given that there are so many departments it’s not surprising that occasionally there may be a glitch or delay but overall I personally believe they are doing a fantastic job. Hospitals have limited budgets which have been savagely cut in recent years. Perhaps, instead of complaining to individual hospitals about staff shortages or delays for tests, people should express their anger at those responsible, the politicians. I will certainly be writing to my local politicians to express my views regarding the continued underfunding of health services. Finally, I would like to say a very sincere thank you to everyone at the Lourdes. You are all, in your own unique way, truly amazing. Thank you.

My dog would get better treatment in the vets, and would not be in there for eight hours.

The worst care I have ever received. Came in by ambulance as my vehicle was part of a hit and run and I was found unconscious. Among other things, there was no note of this! I was told I could go at 2.30am. I had a concussion and whiplash and broken bones. This is outrageous. I would never recommend this hospital. I am still traumatised by the unprofessional and cavalier treatment I received.

Extremely good given that I wasn’t a model patient. They went above and beyond the call of duty in every way. I can’t pick out a special nurse because they were all 100%. God bless you all and keep up the good work. Veronica F.

I don't like hospitals but this one is ok. Anytime I have been here for something that was planned it has been very well organised. People have been respectful and kept me up to date. When something unexpected happens, like I need to get bloods done, then it is terrible. No-one knows where to go, people send you waiting from here to there and back again for what seems like no reason. The person who eventually took my bloods was rude, invasive and had to try more than once.

No one wants to end up in hospital in an emergency, or otherwise, but I cannot find fault with the care I received in the early pregnancy unit and the gynae ward. They’re overrun with patients and short staffed, but nobody was overlooked. The nursing staff and healthcare assistants in particular are to be commended.

The person who served one of the meals was so rude. It was a big deal for them to bring my son his evening meal as he was very late going for surgery. They didn't give him anything to drink with his meal. Threw it at him. No napkin. Attitude was terrible. The ward was very quiet so they were not under pressure. Such a contrast to some of the other catering staff.

Something needs to be done in A&E. Absolute disgrace.

I wanted to call out Orville - from Jamaica - who pushed my son's bed around the X-ray departments and was an absolute joy. Entertained us with stories about cruises and his princess daughter. We loved Orville. He was just perfect at a time of high stress.

I've moved hospitals but am still terrified after my ordeal in CUH.

They haven't a clue, one staff member doesn't know what the other is thinking - my GP had to tell me in the end what they were doing and looking for.

I had a small operation carried out in Sligo Hospital. The staff were excellent, from the girl at reception to the doctors. My nurse that day was Edel Kelly, she was brilliant from start to finish, so nice and easy to talk to. It made everything a bit easier on me.