Smokers at main door constantly over the past two years that we have been attending. Very unhygienic hospital. On one admission, there was no food, tea or water given to diabetic patient and excuse was 'he was sleeping', not very caring attitude. Was not given his insulin or medication either and kept on a trolley in A&E. Wasn't given a container to vomit into and basically abandoned with other patients also on trollies. Was severely dehydrated and he was given no fluids. Disgraceful and very badly managed hospital.

Excellent care by all. Thank you.

My daughter had virus infection and was in an isolation room for a week. I had to ask for bed sheets to be changed and had to change them myself. Sheets were never collected the whole time I was there. The majority of nurses were so rude I couldn’t believe it was like this in a children’s hospital and I found some doctors poor. It was a very upsetting experience.

I was placed under a medical team despite having had two major neurological operations seven weeks previously. Neurological team not involved and neurologist not contacted until I insisted. I didn't see a doctor for an entire weekend.

Patient was transferred for palliative care, but total experience was horrific. Only option was to arrange transfer to another hospital or take patient home.

Went to A&E as a 19 weeks pregnant woman. Seen by a staff member who basically scoffed at me being there despite my having cramps and bleeding. When I brought up previous miscarriages, the staff member didn't even look at me just went 'grand, wait outside'. Sat on hard chairs for FIVE hours bleeding while I waited for a doctor to come over from main hospital. Appalling. I was bawling and panicing the whole time surrounded by coughing people (perfect place for a pregnant woman!). EVENTUALLY saw doctor after everybody else had left for him just to use doppler (I had to tell him how to turn volume up!) and send me home to see GP in a week. Awful carry on! All the while the doctor was cracking jokes like I was in the mood to! Thank God all seems to be well although no proper checks were done on me so can't be entirely sure. I will HAVE to go go for the birth later this year and DREADING it if this is the standard.

Shocking treatment to say the least. A patient had defecated on a chair and it had not been cleaned for two days. Doctors were unapproachable.

Must say great overall experience. I don't have one complaint apart from waiting times for day appointment, but sure I don't think anyone can change that.

At my first visit, I highlighted my anxiety around the baby’s health and how it stemmed from only finding out that I was pregnant. I sought reassurance from the doctor who did a scan and reassured me that everything was healthy with the baby and advised me to continue with exercising at my current level, which was regular running every day. I was referred two weeks later for my 20 week scan. From this scan it was advised that the baby was underweight in size and required additional monitoring. This resulted in six weeks of close monitoring of the baby’s weight and further blood test from myself. This increased my level of anxiety. I was advised that exercise should stop and just rest as much as possible for the baby to catch up with his growth level and to gain as much nutrition’s from the mother. On returning to the doctor I advised them of the update and they advised me to continue exercising as they didn’t see an issue with the weight or growth of the baby. The doctor reassured me that there was no need for concern (I found this to be conflicting information and I decided to not follow this direction and to rest for the remaining pregnancy as it seemed to be more of a sensible option, I would blame myself if I was the cause of my baby not gaining the correct weight). At each consultation, the doctor never informed me of their role, the benefit or support offered when selecting semi-private or a discussion around my birth plan or the options I wanted. The midwives did not discuss the above until I started the initial conversation. (Bear in mind this was my first baby with new experiences). As the visits progressed I did wonder when the discussion of my birth plan would take place, I then took the initiative and created my own birth plan and brought it to the doctor at my 36 week visit. The doctor signed and uploaded my birth plan alongside the midwife and agreed that the was plan was realistic. At my 38 week scan the doctor recommended that a sweep at my 40 week scan to encourage labour. On arrival for my 38 week scan the midwife recommended not to go ahead with the sweep and for the doctor to not intervene with the baby. (Conflicting information, yet again). The doctor was informed of this but recommended the benefits of the sweep, they stated that they would be able to determine what type of cervix they were dealing with and if my body is getting ready for labour and if I could deliver my baby, safely and naturally. The sweep determined that my body was not ready for labour and that they could not facilitate a proper sweep due to the tightness of the cervix. The doctor then said to wait to discuss secondary options when I reach 41 weeks and 11 days. I highlighted to the doctor my fear of dilating and if this was now an option where I may not be able to deliver the baby. The doctor just said it will be fine. I went into labour, the contractions occurred naturally, and I waited 12 hours before going into Rotunda ( I recorded my contractions and wanted to wait till they were close enough as I wanted to avoid pain relief). I arrived at Rotunda where I was informed after the internal that I was only 2 cms dilate and not in established labour. The midwife advised that I should go home. I highlighted my concerns as I live quite far from the hospital this was my first baby. I asked if the doctor was available and she said she would phone him and enquire. She had the doctor on the phone and informed him in front of me that I wanted to speak to him (I wanted to ask for a recommendation whether I should go home or wait as I was seeing them regularly and they advised the benefits of doing an internal so they would know what cervix they were dealing with). The doctor refused to speak to me on the phone because I was semi private and not private. The midwife informed me that they hung up on her. From there my anxiety increased, my confidence shattered and I felt alone. I left the hospital and wanted to go home. I didn’t feel comfortable and my trust was broken. I waited at home for additional 12 hours and made my way into hospital as the pains continued to increase; my contractions were approaching every 20 seconds and lasting longer than a minute. When arriving at Rotunda I was in established labour and I was brought to the labour room. The midwife on was very nice and calm, but unfortunately there was a change over and she left. An internal was carried out by a new midwife and I was informed that there was no improvement on dilating (my ultimate fear). There was also a discussion of a C-section but this was my absolute fear and something I was hoping not to be an option. This midwife did not read my birth plan nor did she follow my plan. My husband saw the doctor outside the delivery room and asked if he could have a quick chat/ discussion with myself. I so badly wanted reassurance from the doctor, to see what they would recommend. The midwife on duty agreed to follow up with the doctor. She left the room and returned stating that she informed the doctor that I would like to speak to them. After a few minutes the midwife went out again to see if they would be much longer but returned to say that they had gone to a clinic. I felt hurt and disappointed yet again by the doctor who couldn’t even take five minutes out of their time to speak with me. I trusted this doctor with my baby and pregnancy. I felt heartbroken. The midwife decided to break my waters to speed on delivery, when breaking my waters my midwife stated that no water was released but that this was normal. The midwife then stated that the delay in dilating is normal and as there wasn’t any progression of dilating it may take a while before the baby arrives and discussed the option of an epidural. (Yet again not in my birth plan). I agreed to take the epidural because my energy was drained, my trust was broken and I had concerns whether or not I could deliver my unborn baby. At this stage, I felt demotivated and worried about my baby and believe it stemmed from Rotunda’s Staff. Before taking the epidural, I informed the midwife that I felt like I needed to push, she stated that it wouldn’t be possible. I asked if she could do another internal before inserting the epidural but she stated that an internal takes place every four hours and that she could not facilitate this. I could not hold back the urge and I pushed. The person that administrates the epidural came in and spoke about the epidural (never mentioned the payment of the epidural) and while she was getting ready to inserting the epidural I felt another urge to push. Informed the nurses and the administrator asked the midwife did she do an internal, midwife responded shes only at 3cms. My choice for opting for the epidural was to help me get through the labour as I was informed it was going to be a long process. Once the epidural was administrated the urge to push stopped. Shortly after, the midwife did an internal and confirmed that I was 10cm and that she could see my baby's head. Still to this day I asked myself for how long was my baby ready to be pushed out, was I in fact ready to push when I got the epidural? During the pushing stage my contractions started to drop and we lost the babies heart rate. A doctor was called and also with the help of two other midwifes. My baby was delivered by the help of four other people (which I am very grateful for especially the doctor who was on shift at the time). My son’s head was swollen on arrival and I was informed that his head will decrease in size in the next 48 hours but not to worry that he was perfectly healthy. My son’s skin was covered in his own faeces and I was informed that I had no water left inside and that what were released were discoloured waters and that my son drank the waters and also pooed inside me. I was annoyed that my baby was at risk and that I was left go over by 10 days. The paediatrician examined my baby said everything was okay. I felt I was neglected by the doctor and by the Rotunda Hospital. After delivery, on being transferred to my ward I was handed over to the ward as clearly stating that my baby was unsettled and hasn’t stopped crying since arriving. Not one midwife asked me if I needed help or support with my baby. I went two nights without sleep, being sore underneath and the fear to leave my baby unoccupied to go to the bathroom. I asked one midwife if she could watch my son while I passed urine and she refused stating that they are not allowed. This same midwife refused to change my bed sheets when my son urinated on top of the sheets while changing him. This room cost €1100 a night. My son was crying so much another midwife asked me to breast feed the baby in the bed and showed me how to co sleep so he can feed from my boob and I can rest? She even moved the cabinets around to allow this? I even had to ask the midwifes if they could check my stitches as I was in so much pain. I then informed them that my pads were not thick enough to hold the blood that was pouring out of me and asked if I could have the pads that were offered in the delivery room, they told me where I could purchase them?? I was on my own, I couldn’t leave my baby. It was absolutely horrible and this was a semi private room, are you treated worse if you went public? The doctor then visited me three times in the ward, was this their role? Because they made it clear it was not in their role to speak to me via phone call during labour or enter my room during delivery. But they could visit me three times after having the baby, when I clearly made it obvious that I did not want their support at this time. I informed the doctor about how I felt and said that I didn’t want their support now or to be near me or my baby. My mother and husband were both witness to this encounter and even questioned the doctor on their own values and how they felt refusing to speak with me. They also informed the doctor that we will be putting in a complaint and the response was 'Do whatever you what'. During this dialogue, my husband, mother and I were subjected to tears. I am very grateful for midwife that was in my room at 3am and the doctor that delivered my baby but that is it. I even felt there was a lack of care in the ward.

The nurses that dealt with me were the worst. I've experienced good care elsewhere so I know the difference. They were cruel and I was so vulnerable. I experienced issues with my medicines and nastiness...Cruel and horrible nurses.

The food servers need to put a bit of effort into their job...so unprofessional and lacking in empathy.

Arrived at 12.45 as instructed. Check in was about 20 mins later. No problem.

Paediatrician Ryan and Nurse Celia in the A&E department were an amazing team looking after my daughter. Outstanding care from both of them.

Was given local anaesthetic and wasn't checked to see if area was numb before procedure began. Doctor proceeded and only stopped when he seen I was in tremendous pain. I was given more anaesthetic and doctor continued again without checking. I'm so disappointed in the care I was given. Nurse and all other staff were great.

Hygiene appalling. Dirty floors, leaking toilet. Equipment not working. Arrogant doctors. Overcrowded ward. Visitors had to stand as no room for chairs. Inedible food. The care was so poor I discharged myself as I did not feel safe there. I have experience of German and French hospitals and if they were like Galway UCH there would be riots in the streets. Will never go near UCHG ever again and would not permit them to treat any member of my family.

Wrong diagnosis, incompetent medical staff, caused severe stress due to the handling of my care. Traveled from Carlow twice for a new test to discover both times they never tested for the reason I was sent. Being transferred to another hospital soon. I will never step foot inside this hospital again. My grandmother also had an awful time there. No staff around to assist an 80 year old woman to the toilet. Shameful.

My mother was a patient twice in the summer, for two different procedures. I found the waiting period for the ops too lengthy. My mother had to stay in hospital for three weeks and I felt nothing was being done for her. The doctor was ok but the nurses were rude and lazy. Also as my mother was a private patient I was surprised she was placed in a room with another patient and her noisy family. My mother will never be going back there again. The food was appalling and inedible.

My father was admitted and placed on a ward.There was adequate nursing staff on duty but the problem was they didn't appear bothered to actually do their jobs. Bells were left unanswered. I was very surprised as I passed nurse's desk to hear nurse in charge giving out about a student nurse to the other nurses. I heard her say the student was full of importance doing an admission. How unprofessional is that! Also there were healthcare assistants who were run ragged trying to look after rooms of five and six on their own with no help.

I had a procedure in South Tipperary General Hospital and was very nervous as I had read some horror stories about this procedure. Nurse immediately put me at ease. I was then introduced to my doctor who explained everything to me and was very caring and friendly. I did find one doctor to be quite arrogant to put it mildly. Such a shame as the nurse and other doctor couldn't have been nicer, would give them 5 out of 5. Hopefully, I won't have any further dealings with the second doctor who needs to learn some bedside manners in my opinion.

I asked my doctor for a second opinion. They raised their voice to me and said no. I asked could I see a different type of doctor and they again raised their voice and said no. The doctor would shout at me and then look their eyes up to heaven in private.

Awful hospital. I felt that there were a few doctors and nurses who care once you DEMAND they speak with you but the majority did not. Rudest staff I have come across in any hospital. Disgraceful place. To those who do care, use your voice to be honest about your colleagues and have a real conversation about improving hospitals for everyone involved.

I had great care from staff in the nine months leading to baby’s arrival. I found the ward I was being induced in was very busy and very understaffed and nurses didn’t want to see you. Everything was a chore to them including helping you after you’d been sick. Delivery suite staff were lovely, friendly and very caring but it was my aftercare I had problems with. Ward was extremely understaffed. Nurses didn’t look at you barely at all, never checked my iron level and I had dangerously low levels. The cleaning staff could do with an improvement. Blood on toilet in morning would still be there in evenings and they’d come into ward talking loudly, banging bins and pulling back curtains without checking if you wanted it pulled back. They pulled mine back as I was breastfeeding and exposed me to a room of men visiting their wives. The nurses and doctors had the decency to peek in and ask was it ok to come in.

Terrible experience, staff were awful. Thank god I don’t need to go back.

Horrendous place. Absolutely no empathy by those on duty. Twelve hours waiting to see a doctor. Sent home in pain with prescription for painkillers at 3am. Nurses could not take blood without making a big mess and destroying my clothes. Doctor had bloodshot eyes from doing long overtime hours. Had to go to another hospital and pay 570 euro to get proper treatment. My relatives in Finland and London were shocked when they were told how I was treated.

Awful. I was admitted to hospital with what turned out to be a very serious diagnosis. I had to have a procedure that took place in a shared room with only a local anaesthetic. I was crying out in pain but the doctor did not listen to me. Doctor was not even wearing appropriate clothing, just had gloves on. This took place after X-ray was closed so I had to be taken in a wheelchair with oxygen to A&E by the porter, then they had no ward bed so pushed in an extra bed into a ward. I had no curtain around my bed for privacy and the ward was understaffed. Only for one other patient who was in for tests helped me in and out of bed, I would have had no help. I was then moved to another ward as I had complained a few times. There was both men and women on this ward with one man vomiting and not isolated. I had to discharge myself. I went back the following week to a rapid access clinic to be taken to a store room upstairs to be told I had a very serious diagnosis. I had to have another procedure and managed to get a semi private room for one night. The place is appalling. I had got sick on the floor of the bathroom in one of the wards and this was not cleaned for another hour. I stayed here in November 2017.

I was sent home with a toe fracture, given advice that I would be back to normal in two weeks. I had no x-ray scan, no physiotherapy. Also nobody gave my any further advice in case something went wrong and I had no review.

A&E was filthy, as were the toilets. We were left waiting for 5+ hours with no information and nobody to talk to, not even administration staff (reception was empty for more than an hour). We eventually had to leave without being seen after being told that there were four more cases ahead of us - 5 hours in. We were not the only ones to leave on the night.

Don't even bother going to this A&E, joke of a hospital.

My doctor and the rest of the staff were amazing, Doctor was a really lovely and caring man with a truly wonderful bedside manner. I can honestly say that he makes you feel like you are his only patient and that is invaluable. Even after the many, many questions I asked he was always ready to answer with a smile, I always left feeling extremely content and couldn't wait for my next visit.

I experienced the very best of care in every respect in Mayo General. I'm a retired nurse, became very ill on a holiday in Mayo and was brought by ambulance to Castlebar. From the minute I was wheeled in to A&E I was so impressed. If there's a proper way to run a public hospital, Mayo has it nailed. The two consultants I saw were utter professionals. I felt really well cared for in every respect. Everyone was so friendly and caring. Even the hospital food was absolutely lovely with great choices........once I felt able to eat. The nurses were all lovely, and I was so impressed at how lovely the care assistants were to a few confused elderly patients in my ward. Big thumbs up to Mayo General!